Customer Relationship Executive

Steampunk, Inc.; McLean (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Steampunk, Inc. is hiring a Customer Relationship Executive in McLean, VA. This role is essential for driving new business by identifying and nurturing customer relationships. Candidates should have a Bachelor's Degree and at least 6 years of IT experience, ideally in business development. Strong analytical and communication skills are crucial. Join Steampunk to be part of a team committed to innovation and excellence in federal contracting. We offer a collaborative environment with a focus on employee growth and success.

Qualifications

• Minimum of 6 years experience in IT, preferably in business development or sales.
• Demonstrated experience in navigating Federal acquisitions processes successfully.
• Successful track record of identifying and closing opportunities.
• Ability to manage multiple priorities in a fast‑paced, high‑growth environment.

Responsibilities

• Identify, cultivate, and advance customer relationships to generate new business.
• Analyze competitive and industry trends to identify opportunities.
• Represent Steampunk within industry associations to increase brand awareness.

Skills

Sales achievement

Analytical skills

Relationship building

Industry trends analysis

Excellent communication skills

Education

Bachelor’s Degree in Business, Marketing, Computer Science, Systems Engineering or related degree

Job description

The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.

Successful candidates will have a track record of sales achievement, as well as experience with:

• Analyzing the industry trends and competitive landscape
• Researching new opportunities and potential partners that align to corporate strategy
• Building relationships with new clients, partners, and vendors to accelerate growth in new accounts
• Participating in other government‑relevant industry associations (preferred) to build brand awareness and cultivate broad relationships for future business pursuits

Contributions

• First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
• Requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities.
• Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline, and partnerships.
• Works with capture resources to develop the overall win strategy and performs associated opportunity marketing.
• Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers.
• Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors.
• Interacts routinely with all levels of Steampunk’s Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.

Qualifications

• Bachelor’s Degree in Business, Marketing, Computer Science, Systems Engineering or related degree.
• Minimum of 6 years experience in IT, preferably in business development or sales.
• Demonstrated experience in navigating Federal acquisitions processes successfully.
• Successful track record of identifying and closing opportunities.
• Strong organization, presentation and planning skills and experience.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced, high‑growth environment.
• Local requirement.

Personal Style

• Self‑motivated, confident and entrepreneurial.
• Thrives in and enjoys a high‑energy, fast‑paced environment. Demonstrates an exceptional, energetic, engaging, and effective leadership style manifested in words and actions.
• Intellectual strength, with a disruptive thought process and a unique perspective.
• High moral values, confidence, humility, and integrity.
• Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond day‑to‑day responsibilities to understand broader corporate strategy.
• Hands‑on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.

About Steampunk

Steampunk is a change agent in the federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our human‑centered delivery methodology, we are fundamentally changing the expectations our federal clients have for true shared accountability in solving their toughest mission challenges. As an employee‑owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E‑Verify program.