Customer Relationship Associate (Teller) -Dover, Ohio - Full Time

First Federal Community Bank; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking bank as a Customer Relationship Associate where you will be the first point of contact for customers. In this full-time role, you will create memorable experiences, educate customers on financial solutions, and promote services that meet their needs. Your attention to detail and commitment to teamwork will make you an integral part of a community-focused organization. Enjoy a consistent schedule, generous paid time off, and opportunities for professional growth in a supportive environment. This is your chance to make a difference in the lives of customers while advancing your career in banking.

Benefits

Fixed Schedule

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Program with Employer Match

Employee Assistance Program

On-site Fitness Center

Birthday Recognition

Qualifications

• Strong interpersonal communication skills and customer-focused approach.
• Ability to operate office equipment and adapt to change.

Responsibilities

• Provide exceptional customer service and handle transactions accurately.
• Educate customers on financial solutions and promote bank products.

Skills

Interpersonal Communication

Customer Focused

Adaptability

Teamwork

Decision-Making

Confidentiality

Accuracy

Resourcefulness

Education

High school diploma or equivalent

Tools

Office Equipment

Computer

Job description

Position: Customer Relationship Associate (Teller) - Dover, Ohio - Full Time

Location: Dover, OH

Job Id: 284

# of Openings: 1

Position Name: Customer Relationship Associate (Teller)
Reports to: Financial Center Manager
FLSA Classification: Non-exempt/Hourly
Status: Full-Time (up to 40 hours per week)
Location: Dover, Ohio, 44622
Hours: Variable - Monday-Saturday

Banking is about people and our team is comprised of some of the best!

JOB SUMMARY:

• As the first face many of our customers see, you create the first impression of who we are and what we believe.
• You provide memorable customer experiences and service that affirm they are our first priority!
• You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.
• You embrace opportunities for ongoing professional development.
• Your attention to detail and collaboration makes you an important member of the First Federal team.
• You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.
• Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.

CORE COMPETENCIES:

• Teamwork
• Customer Focused
• Adaptable
• Relationship Development
• Decision-Making
• Interpersonal Communication
• Confidentiality
• Accuracy
• Resourceful

SPECIFIC RESPONSIBILITIES:

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Receives loan payments and ensures the payment has been processed correctly in the computer system.
• Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes.
• Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary.
• Answers basic debit card and internet banking questions.
• Demonstrates knowledge of all financial services to promote and cross-promote bank products and services, refers to other departments as necessary.
• Answers phones and responds promptly and effectively to inquiries.
• Ensures workstation is properly stocked with forms, supplies, etc.
• Understands the importance of and follows bank policies and procedures.
• Handles confidential information and documents to ensure customer privacy.
• Demonstrates accuracy, punctuality, and preparedness.
• Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner.
• Adheres to high ethical standards, and complies with industry regulations/applicable laws.
• Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm.
• Models a high level of integrity and professionalism.
• Actively participates in ongoing, personal professional development.
• Actively participates in organization and community events.
• Performs other various duties as requested.

QUALIFICATIONS:

• High school diploma or equivalent.
• Good computer skills and interpersonal communication skills.
• Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment.
• Basic knowledge of debits and credits.
• Ability to multi-task and adapt to change.
• Successful completion of in-house training program.
• Ability to travel to various First Federal Financial Centers to ensure adequate staff coverage when necessary.

WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?

• Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
• Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!
• Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
• Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
• Professional Growth: We have a dedicated training department committed to your development and also have opportunities for on-the-job training for skill building.
• Benefits: Medical, Dental, and Vision Insurance, Employer Health Savings Account (HSA) Contributions, 401k Program with Employer Match and Safe Harbor Contributions, Group Life Insurance, Group Disability Insurance, Employee Assistant Program (EAP) with free access to mental health resources.
• Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On-site fitness center in North Dover.

*Plan and/or benefit eligibility requirements apply

FOLLOW & CONNECT WITH US:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/

First Federal Community Bank is an Equal Employment Opportunity Employer