Customer Relations Specialist

McLaren Health Care; Flint (MI); On-site; USD 28,000 - 39,000; Part time

Job summary

McLaren Health Care is seeking a part-time laboratory support specialist to serve as a resource for clients and hospital locations, handling specimen information, test clarification, and specimen integrity. The role supports sample collection, labeling, storage and transport, ensures proper ordering and packaging, and communicates with staff and customers to resolve issues while maintaining a professional image.

Schedule: 8:00am-4:30pm.

Qualifications

• High school diploma or equivalent is required.
• Two years' experience in specimen collection/processing or related healthcare experience.

Responsibilities

• Answer phone calls, provide information or refer calls as needed.
• Receive and initiate communication to discuss resolution to identified problems with remote locations.
• Knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
• Provide specimen requirements, expected ranges, production schedule and information on specimen stability to clients.
• Ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
• Follow laboratory procedures in resolving problems and document actions taken appropriately.

Skills

Communication

Problem solving

Education

High school diploma or equivalent

Associates degree preferred

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

This position serves as a resource for clients and subsidiary hospital locations regarding specimen and testing information by providing solutions on issues such as sample integrity, sample volume, test clarification, patient name discrepancies and/or questionable results. Maintains and projects a professional image through communication with patients, medical centers, medical staff and co-workers.

Essential Functions and Responsibilities:

1. 1. Answers phone calls, provides information or refers phone calls as needed.
2. 2. Receives and initiates communication to and from remote locations to discuss resolution to identified problems.
3. 3. Has knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
4. 4. Provides specimen requirements, expected ranges, production schedule and information on specimen stability to all clients.
5. 5. Proven ability to meet and work with clients. Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
6. 6. Follows laboratory procedures in resolving problems and documents actions taken appropriately.

Required:

• High school diploma or equivalent
• 2 years previous experience in specimen collection, handling, and processing and/or related health care experience

Preferred:

• Associates Degree in Applied Science or related field

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Part-time
• Requisition ID: 26011496
• Daily Work Times: 8:00am-4:30pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.