Customer Experience Specialist — CRM & Appointments

Adventure Subaru, Inc.; Fayetteville (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid vacation after 90 days

Health insurance

Vision and dental insurance

Employee discounts on sales and service

Paid training

Community involvement

Company book club

Birthday lunches and Saturday lunches provided

Quarterly team luncheons

Job summary

Adventure Subaru, Inc. in Fayetteville is seeking qualified individuals for a full-time position. As part of our team, you will engage with customers through various channels, presenting initial product information and financing options.

The ideal candidate has previous customer service experience, a collaborative attitude, and strong computer skills. We offer paid vacation, health insurance, and other benefits.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to inquiries using email, scripts, and templates.
• Provide customers with initial product information.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Collaborative attitude

Strong computer skills

Prompt and courteous demeanor

Positive personality

Job description

Adventure Subaru, Inc. in Fayetteville is seeking qualified individuals for a full-time position. As part of our team, you will engage with customers through various channels, presenting initial product information and financing options.

The ideal candidate has previous customer service experience, a collaborative attitude, and strong computer skills. We offer paid vacation, health insurance, and other benefits.