Customer Relations Representative - State Farm Agent Team Member Allen - TX

Getborden; Allen, Northern (TX, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

State Farm Agent Daniel Borden is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will handle inquiries, maintain records, and assist with retention strategies in a fast-paced environment.

Join a team that values coaching, advancement, and a competitive compensation package including health and vision insurance, a 401(k), paid time off, and performance-based bonuses.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm and effective under pressure.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k)
• Health insurance
• Vision insurance

ABOUT OUR AGENCY

Our agency opened in March 2021 and has grown into a strong team of 8-10, focused on performance, growth, and delivering a great customer experience. I’ve been in the insurance industry since 2016, bringing a solid foundation and a passion for helping others succeed.

I'm actively involved in the community through my church, where I serve as a musician, and through volunteering with Big Brothers Big Sisters.

For our team, we offer health, dental, and vision insurance, a 401(k), discounted gym membership, licensing assistance, access to world-class training programs, and a highly competitive commission and incentive structure.

Our office culture is friendly, competitive, and accountability-driven. We set high expectations while providing the tools and training needed to succeed. We’re looking for someone who is motivated, coachable, and ready to grow in a high-performance environment with strong support and development opportunities.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Daniel Borden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.