Customer Relations Representative - State Farm Agent Team Member

Rob Geraghty - State Farm Agent; Winter Haven (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Rob Geraghty - State Farm Agent in Winter Haven, FL, is seeking a dedicated Customer Relations Representative to provide exceptional customer experiences. You will engage with customers, resolve inquiries, and collaborate with team members to support the community.

The ideal candidate possesses strong communication skills and a customer-focused mindset. This role offers opportunities for growth and advancement within the agency, along with competitive benefits including health and dental insurance.

Qualifications

• Strong communication skills to resolve customer inquiries.
• Previous experience in a customer service role preferred.
• Ability to maintain composure in stressful situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Rob Geraghty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.