Customer Relations Representative - State Farm Agent Team Member

Cody Fleming - State Farm Agent; Springfield (OR); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Training & development

Job summary

Cody Fleming - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of a local insurance agency. You will handle inquiries, maintain records, and coordinate with team members to meet community needs.

Ideal candidates are customer-focused, empathetic, with strong communication skills and a desire to grow with the agency through training and advancement opportunities.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication

Customer service experience

Stress management

Job description

Benefits:

• Health insurance reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Cody Fleming - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.