Customer Relations Representative - State Farm Agent Team Member

Diego De Lama - State Farm Agent; Santa Fe Springs (CA); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Diego De Lama - State Farm Agent in Santa Fe Springs seeks a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth.

You will handle inquiries about insurance options, policy changes, billing, and transfers, build relationships, and collaborate with team members to anticipate community needs and drive business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Customer rapport

Communication skills

Problem-solving

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Diego De Lama - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $35,000.00 - $75,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Santa Fe Springs.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Which type of sales role best describes your selling style? *

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none