Customer Relations Representative - State Farm Agent Team Member

Malinda Zampera - State Farm Agent; Bellevue (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Health stipend

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Malinda Zampera - State Farm Agent in Bellevue, WA is seeking a Customer Relations Representative to deliver exceptional customer experiences and support agency growth. Responsibilities include managing inquiries, coordinating with teams, and maintaining records.

The ideal candidate will possess strong communication and problem-solving skills, ideally with customer service experience. This role offers a competitive salary, flexible schedule, and opportunities for advancement.

Qualifications

• Strong communication skills to interact effectively with customers.
• Experience in a relatable customer service role.
• Ability to maintain composure during stressful customer encounters.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits

• License reimbursement
• Health stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Malinda Zampera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.