Customer Relations Representative - State Farm Agent Team Member

Lori Pons - State Farm Agent; Panama City (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

SIMPLE IRA w/match

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Lori Pons - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences and assist in the growth of the agency. The ideal candidate will excel in customer service, have a keen eye for detail, and be able to resolve inquiries efficiently.

You will work closely with team members to ensure customer satisfaction and support community needs. This role offers competitive salary, paid time off, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are required.
• Previous experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Benefits:

• SIMPLE IRA w/match
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Lori Pons - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.