Customer Relations Representative - State Farm Agent Team Member

Ashley Taylor State Farm; Osceola (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Vision insurance

Dental insurance

Bonus based on performance

Paid time off

Flexible schedule

Training & development

License reimbursement

Job summary

Ashley Taylor State Farm in Osceola, IA is hiring a full-time Customer Relations Representative to deliver exceptional service and support to community members. You will handle inquiries, update customer records, and contribute to retention efforts, collaborating across the agency team to ensure satisfaction.

We offer a strong benefits package, opportunities for advancement, and a positive office culture focused on work-life balance and team success.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Osceola - IA

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• License reimbursement
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

Our agency opened in 2024 and has quickly grown into a close-knit, hardworking team of three. I’ve been with State Farm for nine years — it’s the only company I’ve ever worked for — and I started as a team member before opening my own agency. That experience shaped how I lead today with empathy, energy, and a focus on creating an environment where people truly enjoy coming to work.

As a mom of five (ages 19 to 4), family and work-life balance are huge priorities for me, and I make sure my team enjoys that same flexibility and support. We believe that when you take care of your people, they’ll take care of your customers.

Our office culture is fun, social, and full of positivity. We’re a tight-knit team that works hard, celebrates wins, and shares plenty of laughs along the way. Team members enjoy regular lunches, cash and trip incentives, bonus time off, and plenty of celebrations — we keep the team well-fed and well-motivated!

We’re looking for someone energetic, social, and driven — someone who loves being part of a team, works hard, and brings great energy to the office every day. If that sounds like you, you’ll fit right in here.

As a Customer Relations Representative - State Farm Agent Team Member with Ashley Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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