Customer Relations Representative - State Farm Agent Team Member

Dean Reed - State Farm Agent; Newton (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Dean Reed State Farm is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support community members. You will work with agency teammates to anticipate needs and drive customer satisfaction within a busy insurance environment.

Ideal candidates are customer-focused, empathetic, and motivated by internal growth opportunities. The role offers avenues for advancement and performance-based bonuses in a supportive team setting.

Qualifications

• Strong communication and interpersonal skills.
• Ability to resolve issues and provide timely solutions.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As a Customer Relations Representative with Dean Reed State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.