Customer Relations Representative - State Farm Agent Team Member

James Brauns - State Farm Agent; New Caney (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

James Brauns - State Farm Agent in New Caney, Texas is seeking a Customer Relations Representative. In this role, you will generate exceptional customer experiences to support a successful insurance agency.

You will manage customer inquiries, maintain records, and assist with retention strategies. Ideal candidates possess strong communication and problem-solving skills with experience in customer service. Opportunities for career advancement and training are provided. Join us to enhance your career while helping the community.

Qualifications

• Strong communication skills and ability to solve problems effectively.
• Prior experience in customer service is preferred.
• Capacity to maintain composure in stressful scenarios.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with James Brauns - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.