CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Kim Benton State Farm; Millsboro (DE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Kim Benton State Farm in Millsboro, Delaware seeks a Customer Relations Representative to deliver exceptional service to individuals, families, and local businesses. You will manage inquiries, update records, support retention, and collaborate with agency teammates to ensure customer satisfaction and community trust.

The role offers growth opportunities and the chance to build lasting community relationships.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Kim Benton State Farm is a local insurance agency based in Millsboro, Delaware, serving individuals, families, and businesses throughout Sussex County, the broader state of Delaware, and Maryland. The team provides auto, home, renters, life, and business insurance, as well as financial services, helping customers understand their options and make confident decisions at every stage of life. Led by State Farm Agent Kim Benton, a fourth-generation Sussex Countian, the agency has strong community roots and actively participates in local schools, chambers of commerce, nonprofits, and business organizations. The agency is known as a trusted local resource, focused on building long-term relationships, supporting the community, and helping customers protect what matters most. Team members work in a collaborative environment dedicated to service, education, and local engagement.

BENEFITS

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Kim Benton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $70,000.00 per year