Customer Relations Representative State Farm Agent Team Member

Judy Helwani State Farm; Mesa (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Paid time off

Paid company holidays

Clear career advancement paths

Company events, contests, and team lun

Job summary

Judy Helwani State Farm in Mesa, AZ is seeking a Customer Relations Representative to provide friendly, professional service on inbound calls and walk-in visits. The role emphasizes accurate records, resolving inquiries, and growing customer loyalty in a supportive office.

The position offers a base salary with performance-based commission, plus 401(k) with match, paid time off, holidays, and clear advancement paths.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Active listening

Problem solving

Communication

Organization

Licensing willingness

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Judy Helwani State Farm is hiring a Customer Relations Representative in Mesa, AZ offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk‑in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required
• Organized and detail‑oriented with strong follow‑through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer‑first attitude
• Excellent listening, empathy, and problem‑solving skills

Benefits

• Base salary plus performance‑based commission
• 401(k) retirement plan with employer match
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $40,000-$50,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.