Customer Relations Representative - State Farm Agent Team Member

Sarah Cvetas-McLendon - State Farm Insurance Agent; Florida; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Sarah Mclendon - State Farm Agent in Florida is hiring a Customer Relations Representative to be the friendly face helping clients with their insurance needs and questions.

You will maintain accurate client records, respond promptly to inquiries, and collaborate across departments to deliver top-tier service in a supportive, growth-oriented agency environment.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide timely, empathetic responses to customer inquiries and concerns.
• Maintain and update accurate client records with meticulous attention.
• Support customer retention initiatives that strengthen client loyalty.
• Collaborate seamlessly across departments to ensure top-tier service.

Skills

Communication skills

Problem-solving

Customer service

Attitude positive

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Family-Oriented Team at Sarah’s State Farm Agency!

About Us

With over 25 years of trusted service, Sarah’s State Farm Agency has proudly supported Palm Beach Gardens, North Palm Beach, and neighboring communities for 12 years. Our close-knit team of 14 dedicated professionals thrives in a family-oriented environment where every member plays a vital role in our collective success. We value our people and offer competitive benefits including retirement plans, group life insurance, and exciting opportunities for in-office promotions.

Your Role as a Customer Relations Representative - State Farm Agent Team Member

Are you passionate about delivering outstanding customer experiences? As a Customer Relations Representative - State Farm Agent Team Member at Sarah Mclendon - State Farm Agent, you’ll be the friendly, detail-oriented face of our agency—helping clients navigate their insurance needs with care and professionalism. Your excellent communication skills and empathetic approach will not only resolve inquiries but also build lasting relationships that fuel our agency’s growth.

Why You’ll Love Working With Us

• Be part of a supportive, family-like team culture
• Engage with a loyal community that values your contributions
• Grow your career through ongoing learning and internal promotion
• Make a real difference by helping people protect what matters most

Key Responsibilities

• Provide timely, empathetic responses to customer inquiries and concerns
• Maintain and update accurate client records with meticulous attention
• Support customer retention initiatives that strengthen client loyalty
• Collaborate seamlessly across departments to ensure top-tier service

What We’re Looking For

• Strong communication and problem-solving abilities
• Experience in customer service is preferred, but a positive attitude is a must
• Ability to remain calm and professional under pressure
• A genuine desire to help others and grow within the agency

Ready to Make an Impact?

If you’re a driven, customer-focused individual eager to grow your career in a supportive environment, we want to hear from you! Join us and be part of a team that values your contributions and invests in your future.