Customer Relations Representative - State Farm Agent Team Member

Jillian McCormick - State Farm Agent; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Dental insurance

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Signing bonus

Training & development

Vision insurance

401(k)

Job summary

Jillian McCormick - State Farm Agent in Dayton, OH is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate community needs while building lasting relationships.

Ideal candidates are customer-focused and empathetic, with a curiosity for growth, and the ability to contribute to internal advancement opportunities within the agency.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm in high-pressure situations.

Responsibilities

• Handle customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service experience

Stress management

Job description

Benefits:

• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• 401(k)

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jillian McCormick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.