Customer Relations Representative - State Farm Agent Team Member

Elnora Hubbard - State Farm Agent; Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement potential

Paid time off

Training & development

Job summary

Elnora Hubbard - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support for clients in Columbia, SC. You will respond to inquiries, resolve issues, and help build lasting relationships that drive agency growth.

The role emphasizes accuracy in record-keeping, proactive outreach for retention, and collaboration with other team members to ensure customer satisfaction. A friendly, empathetic approach and bilingual Spanish ability are valued.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.
• Bilingual Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Stress management

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Elnora Hubbard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.