Customer Relations Representative - State Farm Agent Team Member

Seanslateragency; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Training & development

Opportunity for advancement

Job summary

A local insurance agency in Centennial, CO is seeking a Customer Relations Representative. This role involves managing customer inquiries, assisting with retention strategies, and maintaining records. Ideal candidates possess strong communication and problem-solving skills, and previous customer service experience is preferred. The agency promotes a supportive team environment with opportunities for career growth.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Stress Management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Centennial, CO

Compensation: $50,000.00 - $70,000.00 per year

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Training & development
• Opportunity for advancement

ABOUT OUR AGENCY

I opened my agency in 2007 and currently lead a team of six. We offer unlimited PTO, group health, dental, and vision insurance, an employer retirement plan with matching contributions, and fun company merch to show our team spirit. I’ve been serving State Farm customers for over 35 years, including 18 years as an agency owner. Supporting our community is a core part of what we do. We sponsor Chaparral High School Girls’ Soccer and Heritage High School Girls’ Softball teams, and I serve on the business curriculum advisory board at Thomas Jefferson High School, where we’ve hosted interns for the past three years. Our agency also donates to and supports organizations like the Multiple Sclerosis Foundation, Special Olympics, Kidney Foundation Walk, and We Do Not Waste Food Bank.

We value strong relationships with both our customers and each other. Our environment is built around helping others, encouraging growth, and supporting each team member’s goals. We’re looking for candidates who are motivated, career-driven, open to challenges, and great team players.

For nearly two decades, we’ve consistently ranked as one of the top State Farm agencies in our territory. What sets us apart is our commitment to growth, consistency, and having fun while making an impact. If you’re looking for a place where you can grow your career, work with a supportive team, and make a difference, this could be the perfect fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Sean Slater - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

ADDITIONAL INFO: State Farm agents are independent contractors who hire their own employees. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.