Customer Relations Representative - State Farm Agent Team Member

Jack Herbst - State Farm Agent; Beavercreek (OH); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jack Herbst State Farm in Beavercreek, Ohio seeks a Customer Service Representative to deliver outstanding service to our community. You will handle inquiries and maintain accurate customer records with care.

The role supports retention efforts and coordinates with agency staff, offering growth opportunities for motivated, sales-minded teammates in a friendly team environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Respond to and resolve customer inquiries.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication

Problem solving

Customer service experience

Stress management

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Jack Herbst State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.