Customer Relations Representative I - Camera

Canon Solutions America; Costa Mesa (CA); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. in Costa Mesa, CA is seeking a Camera Customer Relations Representative I to handle on-site repair estimates and customer communications. The role requires face-to-face estimate work, data entry, and some Excel reporting, plus processing and shipping repairs.

Strong organizational and communication skills, ability to lift 30–40 lbs, and comfort with photo gear are valued. Full-time, on-site role with competitive hourly pay.

Qualifications

• Typically requires general education or vocational training plus min. 3 - 12 months of customer service and/or retail experience.
• Excellent organizational, analytical and clear written and verbal communication skills.
• Basic to intermediate experience with digital photographic equipment and associated processes desirable.
• Experience with camera, photography and/or cinematography is preferred.
• Must be able to lift between 30 to 40 pounds.

Responsibilities

• Create repair estimates and process shipments of completed repairs.
• Provide telephone and face-to-face assistance to customers regarding repairs and status inquiries.
• Input data into the database for repair issues and maintain records.
• Deliver completed repairs to customers at the walk-in service facility.
• Investigate escalations and respond to inquiries and complaints.
• Provide shipping and receiving support in the warehouse.
• Assist with parts inventory and parts delivery to technicians.
• Transfer approved product to the repair area.

Skills

Customer service

Retail experience

Excel

MS Word

Teamwork

Tools

MS Excel

MS Word

Job description

About the Role

Canon USA is seeking a Camera Customer Relations Representative I (Representative, Cust Rel I) to work in our Costa Mesa, CA factory service center. This position will be proactive and responsible for repair estimation data entry with some minimal reporting into an Excel spreadsheet. The estimation activity is required to be performed at the front counter face-to-face with our customers. Communication is also required via telephone when necessary to verify or update an estimate.

Your Impact

• Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx
• Provide telephone and face to face assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video)
• Process repair orders, input data into database for repair issues
• Deliver completed repairs to customers picking them up from our walk-in service facility
• Investigate escalations, inquiries/complaints and respond/resolve accordingly
• Provide shipping and receiving support in the warehouse
• Provide assistance with parts inventory and parts delivery to technicians
• Transfer approved product to technician area for repair

About You: The Skills & Expertise You Bring

• Typically requires general education or vocational training plus min. 3 - 12 months of customer service and/or retail experience
• Excellent organizational, analytical and clear written and verbal communication skills
• Basic to intermediate experience with digital photographic equipment and associated processes desirable
• Experience with camera, photography and/or cinematography is preferred
• The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
• Knowledge in software applications associated with photography is a plus
• Basic to intermediate knowledge of the Windows environment, MS Word and Excel
• Must be able to lift between 30 to 40 pounds.

We are providing the anticipated rate for this role:$17.20 -21.15 hourly

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.