Customer Relations & Policy Specialist

Judy Helwani State Farm; Mesa (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Paid time off

Paid company holidays

Clear career advancement paths

Company events, contests, and team lun

Job summary

Judy Helwani State Farm in Mesa, AZ is seeking a Customer Relations Representative to provide friendly, professional service on inbound calls and walk-in visits. The role emphasizes accurate records, resolving inquiries, and growing customer loyalty in a supportive office.

The position offers a base salary with performance-based commission, plus 401(k) with match, paid time off, holidays, and clear advancement paths.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Active listening

Problem solving

Communication

Organization

Licensing willingness

Job description

Judy Helwani State Farm in Mesa, AZ is seeking a Customer Relations Representative to provide friendly, professional service on inbound calls and walk-in visits. The role emphasizes accurate records, resolving inquiries, and growing customer loyalty in a supportive office.

The position offers a base salary with performance-based commission, plus 401(k) with match, paid time off, holidays, and clear advancement paths.