Customer Relations Associate

Franklin Electric Co.; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off & holidays

Health, dental, vision, and life insurance

401(k) Plan with company match

Opportunities for training and career growth

Job summary

Franklin Electric Co. is seeking a Customer Relations Associate in Phoenix, Arizona, to join its Customer Relations team. This role involves being the primary contact for customers, ensuring their needs and expectations are met with precision and care.

The ideal candidate will have strong communication skills and the ability to multitask in a dynamic environment. Franklin Electric offers strong benefits, including health insurance and generous paid time off, promoting employee wellness and growth.

Qualifications

• 0-3 years of relevant experience or training in customer service or a related field (preferred).
• Dependable and precise professional with a strong work ethic.

Responsibilities

• Serve as the primary point of contact for customers.
• Address customer business requirements and expectations.
• Provide product specifications, training, and delivery information.

Skills

Strong communication skills

Ability to multitask

Attention to detail

Critical thinking

Proficiency in Microsoft Office

Education

High school diploma or GED

Job description

Customer Relations Associate

Department: Customer Relations

Employment Type: Full Time

Location: US - Arizona - Phoenix

Reporting To: Jason Bruns

Description

Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric

At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!

MOVE FORWARD WITH US!

What you will be doing:

In this role, you’ll serve as the primary point of contact for our customers, addressing their key business requirements and expectations. Your responsibilities will include effectively engaging customers with an attention to key business requirements and expectations, as well as providing relevant and relational order information; information related to new products and product accessories; and, providing product specifications, programs, training, and pricing and delivery information.

Who we want:

We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!

What you need:

• High school diploma or GED (required)
• 0-3 years of relevant experience or training in customer service or a related field (preferred)
• Strong communication skills
• Ability to multitask, stay organized, and work under pressure
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office

Company Values & Benefits:

• Generous paid time off & holidays
• Health, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Opportunities for training and career growth
• Health & wellness programs
• Employee discount program