Customer Relations Assistant

Alsip-Merrionette Park Public Library District; Elgin, Northern (IL, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Prorated time-off benefits

Job summary

The Gail Borden Public Library Main location in Elgin, IL seeks a part-time Customer Relations Assistant to warmly welcome library customers, provide directions, help locate materials, and deliver knowledgeable service. The ideal candidate enjoys working with the public and is committed to creating a positive experience for every library customer.

Primary duties include checking materials in and out, signing up cards, registering for programs, assisting with equipment, and supporting the

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to interact professionally, patiently, and pleasantly with individuals of various ages and backgrounds.
• Bilingual English/Spanish desirable.

Responsibilities

• Checks books and other materials in and out, renews items, and places holds for customers.
• Signs customers up for new library cards and updates their account information.
• Assists customers register for library programs, classes, and events.
• Helps customers use library equipment and connects them with other staff if needed.
• Keeps the collection organized by returning books and materials to their proper place.
• Assists customers with finding books and materials.
• Contributes to the day-to-day work of the Customer Relations team.

Skills

Customer service

Microsoft Office

Verbal and written communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Join the Customer Relations team at our busy Gail Borden Public Library Main location as a part-time Customer Relations Assistant. In this customer-focused role, you will welcome and assist library customers, provide directions and information, help customers locate materials and resources, and deliver friendly, knowledgeable service. The ideal candidate enjoys working with the public and is committed to creating a positive experience for every library customer.

Primary job duties include, but are not limited to:

• Checks books and other materials in and out, renews items, and places holds for customers.
• Signs customers up for new library cards and updates their account information.
• Assists customers register for library programs, classes, and events.
• Helps customers use library equipment and connects them with other staff if needed.
• Keeps the collection organized by returning books and materials to their proper place.
• Assists customers with finding books and materials.
• Contributes to the day-to-day work of the Customer Relations team.

Qualifications:

• High school diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to interact professionally, patiently, and pleasantly with individuals of various ages and backgrounds.

Bilingual English/Spanish desirable.

Hours

Includes day, evening, and weekend hours. Schedule may vary from week to week.

$18.00 per hour + prorated time-off benefits. See below for benefit information.**

The Gail Borden Public Library
270 N. Grove Ave.
Elgin , IL 60120

The Gail Borden Public Library, Kane County