Customer Quality Specialist

ABB Inc.; Senatobia (MS); On-site; USD 70,000 - 90,000; Full time

Job summary

ABB Inc. is seeking a qualified candidate to represent the Voice of the Customer in Senatobia, Mississippi. This role involves facilitating customer case resolutions, utilizing quality data analytics to identify risks, and coaching employees on risk evaluation. Required qualifications include a Bachelor's or Master's degree in Engineering and knowledge of quality improvement principles. The position offers a dynamic work environment with opportunities for professional growth and development.

Qualifications

• Basic knowledge of 5S, 8D Reports, RCA, PPAP.
• Ability to lead a team and work with cross-functional teams.
• Candidates must have work authorization for ABB in the USA.

Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitate resolution of customer cases.
• Use data analytics to identify risks and failures.
• Coach employees to evaluate risks from a customer perspective.

Skills

Communication skills

Team leadership

Quality analysis

Knowledge of MS Office

Education

Bachelor's or Master's degree in Engineering

Job description

At ABB, we help industries run leaner and cleaner–and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Key Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Qualifications

• Bachelor's or Master's degree in Engineering (Mechanical preferred).
• The ideal candidate should have at least a basic knowledge of 2 of the following principles and be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
• Ability to lead a team and work with cross‑functional teams.
• Great communication skills and diplomacy to deal with our customers.
• Good knowledge of MS Office.
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

Why ABB?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, or ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture, protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, or protected veteran status.

For more information regarding your EEO rights as an applicant, please visit the following website: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf