Customer Quality & Regulatory Liaison

Creative Solutions Services, LLC; Tewksbury (MA); On-site; USD 55,000 - 75,000; Part time

Job summary

US Tech Solutions is seeking a temporary Quality and Regulatory Services associate to provide front line support for customers, primarily in Europe, handling quality/regulatory inquiries and audit requests. You'll coordinate between customers and Plant Quality, ensuring prerequisites for audits are in place.

This 4-month assignment requires strong communication, MS Office proficiency, and experience in medical device or clinical industries.

Qualifications

• Bachelor's degree in Life Sciences, Chemistry, Engineering or related field.
• 2–4 years in a customer-facing role.
• Knowledge of quality and regulatory practices encouraged.
• Demonstrated capacity for handling time-sensitive requests.

Responsibilities

• First level triage of customer complaints and QRS emails.
• Escalate inquiries to the correct department per QRS guidelines.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Triage & escalation

MS Office

QMS/Regulatory exp

Professional comms

Education

Bachelor’s in Life Sciences/Engineering

2–4 years customer-facing

Quality/regulatory knowledge encouraged

Tools

ETQ

SharePoint

Salesforce

SAP

PeopleSoft

Job description

US Tech Solutions is seeking a temporary Quality and Regulatory Services associate to provide front line support for customers, primarily in Europe, handling quality/regulatory inquiries and audit requests. You'll coordinate between customers and Plant Quality, ensuring prerequisites for audits are in place.

This 4-month assignment requires strong communication, MS Office proficiency, and experience in medical device or clinical industries.