Account Manager

Amphenol ICC; Santa Clara (CA); On-site; USD 68,000 - 104,000; Full time

Job summary

Amphenol Communications Solutions (ACS) in Santa Clara, CA seeks an Account Manager to advocate for customers, align needs with product teams and drive strong relationships with OEMs and distributors. You will coordinate with sales, project management, and engineering while delivering service excellence, forecasting, and issue resolution in a fast-paced environment.

Strong communication in English, teamwork, and the ability to travel up to 25% are essential to succeed in this global role.

Qualifications

• Customer-facing experience and ability to build relationships with stakeholders.
• Excellent written and verbal communication in English.
• Team player who can work under pressure and meet objectives.

Responsibilities

• Understand customers, projects, and business environment to anticipate needs.
• Resolve delivery, quality, inventory, and demand issues in a global, time-sensitive environment.
• Coordinate with sales, customers, ODM/CMs and production teams across multiple sites with data-driven approach.
• Provide monthly forecast and analysis to ensure data integrity for key accounts.

Skills

Customer relationship management

Excellent communication

Teamwork

English proficiency

Education

BS Degree in Marketing, Business, or related area

Tools

Excel

PowerPoint

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Account Manager

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking an Account Manager to join our team located in Santa Clara, CA.

SUMMARY

The Account Manager will focus on customer advocacy, being the voice of the customer into the organization as well as the voice of Amphenol out to the customer, taking care of critical customer needs, interfacing and building relationships with external customers and providing customer support to Product Managers, Project management, and other internal functions. The ideal candidate will possess excellent verbal and written English skills and possess a team player attitude with the desire and capacity to learn. Due to the nature of this position, an outgoing and detail-oriented person who is able to work under pressure would be best suited. Performance will be measured based on established annual objectives, and as applicable, feedback from internal and external stakeholders.

RESPONSIBILITIES

This individual will have responsibility for several key OEM/ODM customers worldwide within the High Speed Cable Backplane Business (CBS). The position requires excellent communication skills with a substantial focus on customer care and marketing/business analysis.

• Knowing your customers and their projects/products, understanding customers’ critical demand and business environment
• Supporting customer activities, resolving delivery, quality, inventory, and demand issues in an international and time sensitive environment
• Handling requests from different stakeholders (sales, customers, ODM/CMs, and production team from multiple sites globally) with a data driven and analytical approach
• Securing trustful monthly forecast for key accounts and providing forecast analysis to ensure data integrity.

QUALIFICATIONS

• BS Degree in Marketing, Business, or related area
• 3+ years of experience in Marketing, Customer Service, Sales, Planning or Finance
• 1+ years of experience working in an electronic components manufacturing environment is preferred
• Advanced PC Skills in MS Excel and PowerPoint. Working ability with V-lookups, Pivot Tables, and other more advanced excel skills
• Ability to travel as needed, up to 25%

The base salary range for this position is $68,320 - $104,400 annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.

For additional company information please visit our website at https://www.amphenol-cs.com/