Customer Quality Manager

McCormick & Company; Cockeysville (MD); Hybrid; USD 86,390 - 151,220; Full time

Benefits offered by this job

Career growth opportunities

Flexibility and support for diverse生活s

Wellbeing programs including physical,

Job summary

McCormick & Company seeks a Customer Quality Manager (Flavors) in a Hybrid (50/50) role at our Global Headquarters in Hunt Valley, Maryland. You will lead quality programs, meet customer expectations, and ensure compliance with quality policies and procedures, interfacing with global QA operations and customers.

The role requires a BA in a related field and at least 5 years in Quality/Technical roles, with strong leadership and communication skills to drive continuous improvement and

Qualifications

• BA in Chemistry, Biology, Food Science, or related field.
• Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position.
• Strong interpersonal skills including leadership, communication and negotiation abilities.

Responsibilities

• Develops Customer Intimacy to proactively meet customer quality expectations.
• Interprets and assists in development and execution of customer quality programs and systems.
• Ensures products and procedures conform to McCormick and customer requirements.
• Resolves complex quality issues including customer complaint resolution and vendor issues.
• Leads customer specification development and approval.
• Manages Quality Systems/Food Safety customer program requirements and audit results.

Skills

Quality Assurance

Food Safety

Statistical Process Control

Data analysis

Leadership

Communication

Education

BA in Chemistry/ Biology/ Food Science

Job description

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Customer Quality Manager (Flavors) immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• Wellbeing programs including Physical, Mental and Financial wellness

Position Overview

Customer Quality Managers are responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality expectations, while assuring compliance to McCormick Quality policies and procedures.

Key Responsibilities

• Develops Customer Intimacy to proactively meet customer quality expectations
• Interprets and assists in the development and execution of customer quality programs and systems
• Ensures products and procedures conform to McCormick and customer requirements
• Resolves complex quality issues including customer complaint resolution and issues at vendors
• Leads customer specification development and approval
• Manages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit results
• Participates in commercialization and continuous improvement activities
• Serve as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customers

Required Qualifications

Level of Education and Discipline: BA in Chemistry, Biology, Food Science, or related field

Experience: Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position. Business Acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices. Quality Assurance and Food Safety Systems expertise Understanding of McCormick's internal supply chain and operations to interface as needed to meet customer requirements.

Interpersonal Skills - leadership, interactions, communication, influence: Ability to communicate effectively with plant employees and across McCormick functions. Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources. Presentation skills required.Daily interface with McCormick Operations teams and dedicated Technical teams, business unit, and account managers and global partners. Routine interaction with Customer and Vendors quality staff, manufacturing locations, and at times product development and purchasing teams. Routine interaction with McCormick Supply Planning and Customer Service.

Other Skills and HPO Competencies: Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic. Technical - Statistical Process Control, Total Quality Management Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Base Salary: $86,390 to $151,220

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:

• - Comprehensive health plans covering medical, vision, dental, life and disability benefits
• - Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• - Retirement and investment programs including 401(k) and profit-sharing plans

WHY WORK AT MCCORMICK?

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.