Customer Quality Engineer - Travel for Automotive QA

ITW Shakeproof; Elgin (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Wellness program

Paid parental leave

Adoption benefits

Disability insurance

Education assistance

Volunteer matching

Job summary

ITW Shakeproof Fasteners, a division of Illinois Tool Works, seeks a Quality Engineer to ensure exemplary support of quality complaints at automotive and industrial customers. You will investigate issues, coordinate with customers and internal teams, and travel frequently within the Midwest.

The role requires a Bachelor’s degree (or 5 years relevant experience), proficiency in ISO 9001/IATF 16949 and MS Office, and a strong drive for continuous improvement and leadership.

Qualifications

• Bachelor’s degree in Engineering or at least 5 years of relevant functional experience.
• Preferred two (2) to five (5) years relevant experience in Metals or Automotive.
• Proficiency in ISO 9001 and IATF 16949
• Proficiency in Microsoft Office applications: Outlook, 365, SharePoint, OneNote, Lync, Word, Excel, PowerPoint, etc.
• Independent and organized work style: ability to effectively manage time and prioritize workload, adapt to change, and consistently meet deadlines.
• Must possess good interpersonal, communication (verbal and written), critical thinking, organizational, statistical, and strong computer skills.
• Must be able to work closely with customers, suppliers, manufacturing, managers, and sales to resolve quality issues.
• Must have ability to motivate, coach, and lead others.
• Pragmatic and results-oriented, analytical, with strong attention to detail.

Responsibilities

• Actively manage inspection/quality practices to eliminate escapes and minimize customer returns.
• Review and track all internal and customer quality concerns (NCRs). Work with customers, engineering, operations, and vendors and other company functions to determine appropriate corrective actions and facilitate the effective closure of these actions.
• Report on the performance of the QMS, metrics, and all related issues during Management Reviews or as appropriate. Recommend appropriate improvements.
• Maintain all Quality Assurance records.
• Support internal and supplier audits, as required by customers and the company’s Quality Management System. Serve as the organizations Management Representative for audits from outside sources.
• Drive cost improvement, productivity, and continuous improvement initiatives throughout the division, including Six Sigma, SPC, and lean manufacturing initiatives.
• Provide or facilitate the realization of training to employees as required, including indirect mentoring of maintenance and production resources.
• Support and enforce all plant safety and environmental requirements and policies.

Job description

ITW Shakeproof Fasteners, a division of Illinois Tool Works, seeks a Quality Engineer to ensure exemplary support of quality complaints at automotive and industrial customers. You will investigate issues, coordinate with customers and internal teams, and travel frequently within the Midwest.

The role requires a Bachelor’s degree (or 5 years relevant experience), proficiency in ISO 9001/IATF 16949 and MS Office, and a strong drive for continuous improvement and leadership.