Customer Quality Engineer_Steering

Bosch USA; Plymouth (MI); On-site; USD 90,000 - 110,000; Full time

Job summary

Bosch USA is seeking a seasoned professional to lead Customer Quality Management and Warranty activities in the U.S. You will manage customer claims, portals, and inquiries while maintaining strong customer relationships and collaborating with plants, labs, and engineering.

Responsibilities include warranty data planning, cost management, and leading 8D problem-solving. Travel to customer sites and dealers may be required. Indefinite U.S. work authorization is required.

Qualifications

• BS/BA Degree expected.
• 5+ years of experience in automotive quality and customer communication.
• Basic knowledge of Q-mthod and problem solving.
• Customer oriented mind set.
• Collaboration with production plants FleP and QueP.
• Ability to occasionally travel to customer plants and dealers.
• Stress resilience.

Responsibilities

• Manage customer quality and warranty processes, including customer claims and escalation.
• Maintain customer relationships and lead early communication with customers.
• Oversee warranty data management, monitoring, strategy and target achievement.
• Coordinate lead customer communications and ensure customer satisfaction.
• Collaborate with plant quality, manufacturing, analysis labs and engineering to manage claims.
• Report quality status to stakeholders with transparency and drive Q mind across functions.
• Support problem solving at Bosch plant and with customers through 8D process.
• Provide on-site and dealer support for urgent quality issues.

Skills

Customer communication

Quality management

Problem solving

Travel willingness

Stress resilience

Education

BS/BA Degree

Job description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other.

Work

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

Job Description

Key Responsibilities

Customer Quality Management

• Customer claim (warranty) management.
• Customer portal and score card management.
• Customer escalation management.
• Establishing and maintaining customer relationship.

Warranty Management

• Warranty data management: plan, monitor, strategy, data basis analysis.
• Warranty cost management (EDC): plan, monitor, strategy, target achievement.

Customer Claim Management:

• Analysis, Containment, Risk assessment, Coune-measure, LL.

Customer Interface

• Lead customer communication.
• Customer oriented and customer satisfaction management.

Internal Communication

• Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims.
• Report quality status to the stakeholder with transparency.
• Q mind (quality to be developed by all) to the other functions.

Problem Solving

• Support Bosch plant and customers in problem solving through 8D process.

Customer Onsite And Dealer Support

• Urgent action at customer plant, dealer to handle quality issues.

Qualifications

Required

• BS/BA Degree.
• 5+ years of experience in automotive quality and customer communication.
• Basic knowledge of Q-mthod and problem solving.
• Customer oriented mind set.
• Collaboration with production plants FleP and QueP.
• Ability to occasionally travel to customer plants and dealers.
• Stress resilience.

Preferred

• Experience with OEM warranty terms and chargeback process.
• Knowledge of TS16949 requirements.
• Social competence (persuasiveness/ empathy).
• Entrepreneurial mindset & strategic thinking.

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is unavailable under this program.

Equal Opportunity Employer, including disability / veterans.

• Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

• premium health coverage
• a 401(k) with generous matching
• resources for financial planning and goal setting
• ample paid time off
• parental leave
• comprehensive life and disability protection