Customer Quality Engineer (Onsite)

RTX; Fairfield (CT); On-site; USD 118,000 - 225,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

RTX in Fairfield, CA is seeking a Customer Quality Engineer to monitor quality and continuous improvement within an IPT. You will partner with operations and customers to ensure APQP/PPAP compliance, drive containment, root cause analysis, and corrective actions across the value stream.

Ideal candidates have a university degree and 5–8+ years in regulated quality environments, AS9100 familiarity, and strong communication skills to host customer visits and reports.

Qualifications

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
• Experience working in regulated or quality-controlled environments where established standards and procedures guide product or process quality.
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities.

Responsibilities

• Promote the Quality culture in the business, through compliance to the QMS, AS9100 requirements, and Quality Cardinal Rules.
• Work closely with Operations to ensure product meets requirements and provide guidance on Customer Requirements.
• Drive problem resolution through to completion for customer SCARs and internal escapes with containment, root cause analysis, and mistake proofing.

Skills

Quality engineering

QMS experience

Process improvement

Communication skills

Education

University degree

Advanced degree

Tools

SAP ERP

Job description

Date Posted:

2026-08-14

Country:

United States of America

Location:

US-CA-FAIRFIELD-3530 ~ 3530 Branscombe Rd ~ BRANSCOMBE

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Collins Aerospace site in Fairfield, CA has an opening for Customer Quality Engineer. This position will be key in monitoring Quality and Continuous Improvement activities and in representing the Quality function with our key customers.

The role requires an individual capable of working collaboratively with all functions as part of an Integrated Product Team (IPT) in the value stream. Supporting functional groups to implement process improvements through application of appropriate tools, to drive positive change within the company culture. Resulting in measurable improvements in the customer scorecard. A positive attitude, drive for continuous improvement and ensuring the voice of the customer is represented at all times are essential for this role. Candidates should be confident, self-motivated, work well within a team and have the ability to communicate and work at all levels within the business.

What You Will Do:

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCAR’s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing
• Utilizes PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business
• Maintain reports, databases and assists with the management of the QMS including customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate / host 2nd party (customer) visits and site audits
• Understands and communicate the ‘voice of the customer’ (externally and internally) in decisions affecting quality and performance
• Work with functional groups to help internal customers define and establish quality and process improvements
• Communicate and work at all levels within the business

Qualifications You Must Have:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Experience working in regulated or quality-controlled environments where established standards and procedures guide product or process quality
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities

Qualifications We Prefer:

• Certified Quality Engineer (ASQ CQE)
• Project Management Professional (PMP)
• Previous aerospace/aviation AS9100 industry experience is desirable
• 3 years of experience of working in Quality Management preferred
• Basic knowledge of business management systems ERP / MRP (SAP), configuration tools, etc.
• Previous experience in customer facing Quality role, such as hosting customer visits and audits
• Previous experience negotiating with customers to achieve mutually beneficial outcomes
• The ability to read and understand data reports to analyze opportunities for improvement is preferred
• Ability to work under pressure while maintaining poise and tact in dealing with quality issues
• Proficient in Office 365

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Operations, Supply Chain and EH&S: The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

WE ARE REDEFINING AEROSPACE.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

The salary range for this role is 118,300 USD - 224,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.