Customer Quality Engineer, Cloud AI Infrastructure

Google; Austin (TX); On-site; USD 159,000 - 230,000; Full time

Job summary

Google is seeking a Customer Quality Engineer (Hardware Engineer) to work closely with customers and internal teams to improve hardware quality across Google Cloud hardware solutions. The role involves understanding customer impacts, driving cross-functional investigations, and leading initiatives to maximize reliability and product quality.

This position emphasizes collaboration with engineering and product teams, with an emphasis on AI/ML computing hardware, including accelerators, and a focus

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
• 3 years of experience with quality and reliability of technical infrastructure.
• Experience with semiconductor and production manufacturing flows, and implementing test screens, ATE and DFT tests, and transistor parametrics.
• Experience troubleshooting and advocating for customer needs.
• Experience with System Architecture (CPU, TPU, I/O interfaces, or memory).

Responsibilities

• Track and manage customer hardware observations and guide priorities.
• Collaborate with internal engineering to diagnose and gauge impact and tool development.
• Work with Product, Quality, and Engineering teams to drive improvements and coordinate with SRE.
• Assess reliability and quality implications of hardware/software changes on deployed hardware.
• Engage directly with customers to understand hardware quality and plan future improvements.

Skills

Manufacturing experience

Customer advocacy

System architecture

Troubleshooting

Hardware quality

IT infrastructure reliability

Education

Bachelor's degree in CS/IS or related field

Job description

Minimum qualifications

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
• 3 years of experience with quality and reliability of technical infrastructure.
• Experience with semiconductor and production manufacturing flows, and implementing test screens, ATE and DFT tests, and transistor parametrics.
• Experience troubleshooting and advocating for customer needs.
• Experience with System Architecture (CPU, TPU, I/O interfaces, or memory).

Preferred qualifications

• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.
• Experience with systems automation, and systems design and debug.
• Experience working with vendors or customers.
• Advanced understanding of transistor fabrication and ASIC assembly processes.

About the job

Our AI Infrastructure Engineering Support team is dedicated to ensuring our customers get the most out of their Google Cloud hardware investment. As a Customer Quality Engineer (Hardware Engineer), you will be working alongside customers, understanding and improving hardware quality. You will be driving multiple complex technical challenges, understanding customer impacts, and driving internal and external teams to maximize quality. In this role, you will represent the customer, collaborating with engineering and product teams to drive continuous improvement in our products and services.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Track and manage customer hardware observations, helping guide priorities and resolution
• Join with internal engineering teams to understand diagnosis and gauge impact resolution or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
• Work closely with multiple Product, Quality, and Engineering teams to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive high-quality attainment.
• Understand the reliability and quality implications of hardware and software modifications and help teams understand how modifications could impact deployed hardware
• Work directly with customers to understand hardware quality, track future quality improvements, and manage future changes that could improve quality on deployed hardware.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .