Senior Platform Application Engineer, Cloud AI Infrastructure

Google; Kirkland (WA); On-site; USD 188,000 - 274,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Holidays

Job summary

Google Cloud is seeking a Platform Application Engineer (Hardware Engineer) to drive deep hardware analysis and root-cause resolution for AI/ML infrastructure. You will work with engineering and product teams to improve platform solutions and deliver performant, reliable systems across on-prem and cloud environments.

Join a team focused on enabling customers to maximize their Google Cloud hardware investments, with opportunities to influence product direction and engineering practices at scale.

Qualifications

• 6 years of experience with technical infrastructure deployment, maintenance and troubleshooting.
• 6 years of debug or validation experience with CPU, dGPU, or TPU.
• 5 years of hardware debug across silicon, IO, memory or related areas.

Responsibilities

• Diagnose and resolve customer issues in AI/ML infrastructure through deep hardware analysis.
• Collaborate with Product, QA and Engineering to improve platforms and tools.
• Debug hardware and silicon issues to drive root-cause resolution.
• Understand AI/ML workloads and hardware architectures; build faster diagnosis tools.
• Serve as SME for internal stakeholders to resolve deployment obstacles.

Skills

Infrastructure debugging

Hardware debugging

Linux/Unix

System design

Troubleshooting cross-stack

Education

Bachelor's degree in CS/MIS or related

Tools

Kubernetes

Slurm

TensorFlow

PyTorch

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.

Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Sunnyvale, CA, USA.

Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• 6 years of experience with technical infrastructure (deployment, maintenance, and troubleshooting), and quality and reliability of technical infrastructure.
• 6 years of debug or validation experience with CPU, dGPU, or TPU
• 5 years of experience with hardware debug (silicon debug, platform debug, IO interface, or memory analysis).
• Experience debugging technical issues across the stack (hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, or performance)
• Experience with Linux/Unix systems and debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.

Preferred qualifications:

• Experience working with large-scale distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
• Experience with systems automation, and with systems design and debug.
• Experience with ML frameworks (e.g., TensorFlow, Pytorch), and understanding of the AI/ML training and inference lifecycle.
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.
• Understanding of memory and high-speed IO technologies.

About the job

Our AI Infrastructure Engineering Support team is dedicated to ensuring our customers get the most out of their Google Cloud hardware investment. As a Platform Application Engineer (Hardware Engineer), you will be focused on solving customer observations by, driving deep hardware analysis, debug, and issue resolution through to the root cause. You will dive deep into complex technical challenges, troubleshoot critical issues across the platform, and provide resolutions in both short-term and long-term platform solutions. In this role, you will represent the customer solution, collaborating tightly with engineering and product teams to drive continuous improvement in our products and services.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google.

• Manage customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
• Work closely with multiple Product, Quality, and Engineering teams to improve the product, and interact with our Site Reliability Engineering (SRE) teams to understand behaviors.
• Debug platform hardware and silicon-related issues to drive root-cause resolution and develop permanent improvements.
• Drive understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering and Quality organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .