Field Application Engineer Manager, Cloud AI Infrastructure

Google; Austin (TX); On-site; USD 236,000 - 329,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Holidays

Job summary

Google Cloud accelerates organizations’ ability to digitally transform using best-in-class infrastructure and solutions. Our AI Infrastructure Engineering Support team provides on-site guidance to customers as a Field Application Engineer Manager (Hardware Engineer).

Individual pay is determined by job-related skills, experience, and education. US: $236000 - $329000 (USD) + 25% bonus target + equity + benefits.

Qualifications

• Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or IT-related field, or equivalent practical experience.
• 8 years Linux/Unix experience and debugging across hardware/software boundary on enterprise-grade server infrastructure.
• 5 years of technical leadership experience.
• 3 years in technical infrastructure deployment, maintenance, and troubleshooting.
• 3 years of debug/validation with CPU, dGPU, or TPU.
• Experience triaging issues across the stack including hardware faults, firmware, and performance.

Responsibilities

• Lead a team for on-call activities, mentorship, and career development.
• Diagnose and resolve or instrument tools to improve AI/ML infrastructure productivity.
• Work with Product, Quality, and Engineering teams to improve the product and coordinate with SRE.
• Develop understanding of AI/ML workloads and hardware architectures to troubleshoot issues.
• Advise internal stakeholders to resolve deployment and operational obstacles in AI infrastructure environments.

Skills

Linux/Unix

Leadership

Infrastructure management

CPU/TPU debugging

Troubleshooting across stack

Education

Bachelors degree in CS/EE/CE or equivalent

Tools

Kubernetes

Slurm

Automation tooling

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Kirkland, WA, USA.

Minimum qualifications

• Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or IT-related field, or equivalent practical experience.
• 8 years of experience with Linux/Unix systems and experience in debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.
• 5 years of experience in technical leadership.
• 3 years of experience with technical infrastructure (e.g., deployment, maintenance, and troubleshooting), and with quality and reliability of technical infrastructure.
• 3 years of debug or validation experience with CPU, dGPU, or TPU.
• Experience troubleshooting and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, or performance).

Preferred qualifications

• Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
• Experience with systems automation, and with systems design and debug.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience with ML frameworks (e.g., TensorFlow, PyTorch), and understanding of the AI/ML training and inference lifecycle.
• Advanced understanding of memory and high-speed IO technologies.
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.

About the job

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Our AI Infrastructure Engineering Support team is dedicated to ensuring our customers get the most out of their Google Cloud hardware investment. As a Field Application Engineer Manager (Hardware Engineer), your team will serve as on-site, external-facing trusted advisors to customers.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $236000 - $329000 (USD) + 25% bonus target + equity + benefits

Responsibilities

• Lead a team that will participate in on-call activities, working with the primary responders to resolve system observations. Provide leadership, mentorship, and career development for team members.
• Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
• Work closely with multiple Product, Quality, and Engineering teams to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality attainment.
• Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.