Customer Quality Engineer — 8D & Containment Lead

Danfoss; City of Utica (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

Danfoss Power Solutions in Utica, NY is seeking an Engineer, Customer Quality to lead customer quality investigations, containment actions, and corrective responses for liquid‑cooling components produced at the site.

You will partner with Operations and Engineering to verify containment effectiveness, implement process changes, support customer audits, and communicate timelines and data to customers with clear, data-driven updates.

Qualifications

• Bachelor's degree in engineering, quality, manufacturing, or related technical discipline required.
• Experience with 8D, corrective action, containment, customer communication, audits, and manufacturing quality systems preferred.
• Experience with fluid conveyance, thermal management, automotive, electronics, HVAC/R, industrial, or other high-reliability products preferred.
• Technical understanding of customer quality processes, complaint handling, containment, risk assessment, corrective actions, 8D responses, and issue prevention.

Responsibilities

• Lead customer quality investigations, containment actions, risk assessments, corrective actions, and customer response preparation.
• Coordinate sorting, replacement/recovery actions, inventory checks, shipment holds, field risk assessments, and internal/external communication.
• Use structured problem solving, including 8D, 5 Why, fishbone, fault tree, or A3, to identify root cause and prevent recurrence.
• Analyze customer complaint trends, defect data, field issues, returns, warranty information, and recurring quality risks.
• Support customer audits, visits, quality reviews, scorecards, performance reporting, and launch readiness reviews.
• Work with Operations and Engineering to verify containment effectiveness, process changes, work instruction updates, and training completion.
• Partner with Supply Chain and Distribution teams to address shipping errors, packaging damage, labeling issues, traceability gaps, or mixed material concerns.
• Prepare clear customer communication packages with timelines, data, interim actions, root cause, corrective actions, and effectiveness evidence.
• Maintain customer complaint records, corrective action status, response timing, evidence files, and lessons learned.
• Escalate urgent customer-impacting risks to site leadership with containment status and decision needs.
• Support preventive actions through trend analysis, layered audits, process audits, and feedback into PFMEA/control plan updates.
• Promote a customer-focused culture that treats each complaint as an opportunity to improve process reliability.

Skills

Customer quality

Quality engineering

Manufacturing engineering

Process engineering

Root cause analysis

Education

Bachelor's degree in engineering

Job description

Danfoss Power Solutions in Utica, NY is seeking an Engineer, Customer Quality to lead customer quality investigations, containment actions, and corrective responses for liquid‑cooling components produced at the site.

You will partner with Operations and Engineering to verify containment effectiveness, implement process changes, support customer audits, and communicate timelines and data to customers with clear, data-driven updates.