Customer Quality Engineer

LivaNova; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

LivaNova is seeking a Customer Quality Engineer to support Neuromodulation therapies. You will handle customer feedback, perform investigations, and assist with regulatory reporting while collaborating with cross-functional teams to ensure product quality and regulatory compliance.

You will work with Quality, Regulatory Affairs, R&D, Clinical and other groups to drive continuous improvement and effective issue resolution in a global environment.

Qualifications

• Bachelor’s degree in Engineering.
• Strong written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Collaborative mindset with willingness to learn and work across international teams.
• Interest in healthcare, medical technology, quality, or regulated industries.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Internship or academic project in engineering/quality or regulated industry desirable.

Responsibilities

• Receive customer feedback and provide technical troubleshooting to resolve issues.
• Initiate and investigate product complaints, including root cause analysis.
• Prepare and submit medical device vigilance and regulatory reports to authorities.
• Maintain accurate complaint files, quality records, and documentation.
• Identify potential product or quality trends and escalate findings.
• Collaborate with Quality, Regulatory Affairs, R&D, Clinical and other teams for compliance and improvement.

Skills

Strong written and verbal English

Analytical and problem-solving

Collaborative mindset

Microsoft Office proficiency (Excel, W

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you’re looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you’re looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow, because at LivaNova, we don’t just treat conditions, we aspire to alter the course of lives.

Customer Quality Engineer

Position Overview

As our Customer Quality Engineer, you will support Customer Quality activities for our Neuromodulation therapies, including complaint handling, investigations, regulatory reporting, and technical support.

You will collaborate with cross-functional teams to help ensure product quality, regulatory compliance, and effective resolution of customer issues.

Key Responsibilities

• Receive customer feedback and provide technical troubleshooting to support the resolution of customer issues.
• Initiate and investigate product complaints, including root cause analysis.
• Prepare and submit medical device vigilance and regulatory reports to applicable regulatory authorities.
• Maintain accurate complaint files, quality records, and supporting documentation.
• Identify potential product or quality trends and escalating findings for further evaluation.
• Collaborate with Quality, Regulatory Affairs, R&D, Clinical, and other teams to support compliance and continuous improvement.

Skills and Experience

• Bachelor’s degree in Engineering.
• Strong written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Collaborative mindset with a willingness to learn, develop, and work within international teams.
• Interest in healthcare, medical technology, quality, or regulated industries.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Internship, academic project, or previous exposure to engineering, quality, healthcare, medical devices, pharmaceutical, or another regulated industry is desirable.

In addition to providing you with a supportive, inclusive and collaborative environment where you will feel empowered to take ownership and drive meaningful change, we will reward you with the following:

• Purpose-driven work focused on improving patient outcomes worldwide.
• Global exposure and the opportunity to collaborate with international teams.
• Structured learning, mentorship, and career development opportunities.
• A culture that values innovation, quality, collaboration, and continuous improvement.
• Exposure to advanced medical technologies and a highly regulated global environment.
• Competitive base salary.

Welcome to impact. Welcome to innovation. Welcome to your new life.