Customer Quality Engineer

Ultra Clean Technology; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Ultra Clean Technology in Phoenix, AZ is seeking a Customer Quality Engineer to lead the handling of customer quality issues and to ensure compliance with quality systems. You will interface with manufacturing, engineering, purchasing, and operations to align on requirements and resolve defects.

The role requires a Master's degree in engineering, ISO 9001 experience, and strong problem-solving skills (8D). You will manage customer audits, develop action plans, and drive quality improvements

Qualifications

• Demonstrated knowledge of preventive quality methods and compliance.
• Experience with statistical data analysis and metrics-based improvement.
• Strong problem-solving skills using structured methodologies (8D).
• Experience with quality control for equipment assembly lines is a plus.

Responsibilities

• Manage customer quality issues and audits, including scheduling and closure of actions.
• Define and implement production part qualification requirements based on customer quality requirements.
• Report to Site Quality Head and support operations to meet customer requirements.
• Serve as the primary contact for customer compliance, product quality, and process quality issues.
• Interface with Manufacturing, Engineering, Purchasing, Supply Chain, Sales, and Operations to resolve quality concerns.
• Develop presentations and action plans to communicate with customers and internal teams.

Skills

Quality management

Data analysis

Structured problem solving (8D)

Process improvement

Communication

Leadership

Education

Master's degree in Engineering

ISO 9001 auditor (certification)

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Quality Engineer to join us in Phoenix, AZ.

Essential Duties and Responsibilities

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
• Reports into Site Quality Head and supports operations team to understand Customer requirements.
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.

Specific responsibilities include meeting/exceeding all goals and objectives for

• Customer Quality Scorecards.
• Customer QMS & technical audits and action plan completion.
• Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics.
• Effectively interface with Customer to notify material purge/recalls & problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer.
• Create various presentations and action plans to meet Customer & UCT communication needs.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement

• Minimum of a Master's degree in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus.

Work Experience

• 1+ years of experience in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions

Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works in a manufacturing environment.

Physical Demands

• Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required.

Environmental Exposure

• May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.