Customer & Quality Engineer

Corning Inc.; New York, Northern (NY, KY); Hybrid; USD 83,000 - 114,000; Full time

Job summary

Corning Inc. is seeking a Quality Engineer to ensure customer quality requirements are understood and met across the manufacturing and delivery process. You will work with manufacturing, engineering, supply chain, and sales to drive defect reductions and faster response times.

The role emphasizes QMS, ACP, ISO 9001, IATF 16949, CAPA, and data-driven problem solving, with leadership across plant teams and potential Belt certification preferred.

Qualifications

• Bachelor’s degree in engineering; 7–10 years manufacturing engineering experience including at least 5 years in quality engineering.
• Strong background in ISO 9001, quality systems, and data-driven problem solving; experience with quality tools.

Responsibilities

• Serves as the main quality contact for customers, addressing quality concerns and coordinating corrective actions.
• Manages customer and measurement quality by aligning production specs and inspection processes with customer requirements.
• Leads PPAP documentation, audits, customer visits, and corrective actions to maintain compliance.
• Maintains QMS, CAPA, MOC, and document control; supports root cause analysis and data-driven improvements across the plant.
• Provides technical support for measurement quality activities including MSA, gage R&R, and bias studies.

Skills

Quality engineering

Root cause analysis

Leadership

Data-driven problem solving

Education

Bachelor's degree in engineering

Tools

Excel

Minitab

Pi

Access

JMP

Job description

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The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

Role Purpose:

Responsible for ensuring customer quality requirements are understood, communicated, and met throughout the manufacturing and delivery process. This role serves as the main quality contact for customers, addressing quality concerns, leading problem-solving activities, and coordinating corrective actions to prevent recurrence. This position works closely with manufacturing, engineering, supply chain, and sales teams to drive improvements that reduce defects, improve response time, and strengthen customer confidence.

Key Responsibilities:

Supports both Customer Quality and Measurement Quality by managing production specifications, inspection processes, and customer-specific requirements to ensure manufacturing aligns with quality standards.

Partners with engineering, operations, and product teams on new products, PPAP documentation, audits, customer visits, and corrective actions to maintain compliance and resolve quality issues.

Brings expertise in QMS, PQA, ISO 9001, IATF 16949, CAPA, MOC, and document control, while helping ensure customer and plant quality requirements are consistently met.

Leads measurement quality activities including inspection and testing methods, MSA portfolio management, statistical analysis of nonconforming materials, and technical support for the ceramics lab.

Also supports overall plant quality efforts through audits, corrective action follow-up, coaching on quality tools and processes, and indirect team supervision.

Travel Requirements: Minimal travel should be expected / typical travel requirement is < 5%

Work Schedule: Typically, 8 AM – 5 PM Monday – Friday, some flex time is possible to support project assignments

Experiences/Education - Required:

Bachelor’s degree in engineering required, preferably in materials, chemical, or mechanical engineering, with 7–10 years of manufacturing engineering experience including at least 5 years in quality engineering.

Strong background in ISO 9001, quality systems, and data-driven problem solving, with experience using tools such as Excel, MiniTab, Pi, Access, and JMP.

Solid statistical and analytical capability, including MSA, gage R&R, and bias studies, with Green Belt or Black Belt certification preferred.

Demonstrated leadership skills with the ability to work across all levels of the organization, mentor others, and make critical decisions while troubleshooting and managing to SOPs.

Able to drive root cause analysis, solve complex problems, understand manufacturing financial measures, and effectively manage multiple priorities across different plant areas.

Desired Skill:

• Active listener
• Technical curiosity by asking questions and seeking deeper understanding of new technology or in areas of technical gaps
• Act quickly and decisively
• Ability to communicate in all directions effectively

This position does not support immigration sponsorship.

The range for this position is$82,974.00-$114,090.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, Corning provides company matching contributions to your 401(k) savings plan of up to 4% of pay when you contribute at least 6% of pay.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

We prohibit discrimination on the basis ofrace, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability,veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .