Customer Quality Engineer

AISIN World Corp. of America; Durham (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

AISIN North Carolina is seeking a Customer Quality Engineer to support and investigate customer quality issues and to provide statistical information and reporting that promote quality improvement.

The role involves leading quality improvement initiatives, training associates in quality tools, and collaborating with engineering and manufacturing to implement customer requirements and quality standards on the Durham shop floor.

Qualifications

• Bachelors of Science in Engineering or related field.
• 2 years of experience in a Quality Assurance or engineering role.
• Knowledge of PFMEA, statistics, and root cause analysis.
• Demonstrated problem solving experience in an engineering role.
• Knowledge of manufacturing methods and procedures.
• Excellent computer skills working knowledge of Word, Excel, and PowerPoint.

Responsibilities

• Identifies statistical methods relevant to manufacturing processes.
• Contain and control issues relating to quality on the manufacturing floor.
• Perform compliance and system effectiveness audits to insure adherence to company policies, procedures and customer requirements.
• Organize and present data to management for decision making.
• Prepares reports by collecting, analyzing, and summarizing data; making recommendations.
• Works in a team environment centered on structured problem solving processes.
• Identifies and resolve problems, make process improvements and respond to internal and external customer inquiries regarding quality issues in such a manner to prevent recurrence.
• Participate in technical discussions with Supplier, Internal and Customers.
• Contributes to team effort by accomplishing related results as needed.
• Train associates in both theory and application of quality tools such as statistics, inspection methods, problem solving, process analysis and improvement.
• Implement kaizens to improve quality metrics and to promote the continuous improvements of the manufacturing process
• Utilize quality tools to implement Corrective Actions to avoid the reoccurrence of quality issues
• Work with Engineering and Manufacturing in implementing customer requirements, quality standards, process requirements and measurable.
• Review, develop, document and establish QC/QA procedures

Skills

Quality Assurance

Root Cause Analysis

Problem Solving

Manufacturing Methods

Office Software

Education

Bachelor of Science in Engineering

Tools

Word

Excel

PowerPoint

Job description

Job Title: Customer Quality Engineer

Company: AISIN North Carolina

Department: Quality

Location: Durham, NC

Position Summary

The Quality Engineer will support and investigate customer quality problem investigations. They will also provide statistical information as well as accurate reporting to promote quality improvement.

Position Responsibilities

• Determines quality improvement parameters by identifying statistical methods relevant to manufacturing processes.
• Contain and control issues relating to quality on the manufacturing floor
• Perform compliance and system effectiveness audits to insure adherence to company policies, procedures and customer requirements.
• Organize and present data to management for decision making.
• Prepares reports by collecting, analyzing, and summarizing data; making recommendations.
• Works in a team environment centered on structured problem solving processes.
• Identifies and resolve problems, make process improvements and respond to internal and external customer inquiries regarding quality issues in such a manner to prevent recurrence.
• Participate in technical discussions with Supplier, Internal and Customers.
• Contributes to team effort by accomplishing related results as needed.
• Train associates in both theory and application of quality tools such as statistics, inspection methods, problem solving, process analysis and improvement.
• Implement kaizens to improve quality metrics and to promote the continuous improvements of the manufacturing process
• Utilize quality tools to implement Corrective Actions to avoid the reoccurrence of quality issues
• Work with Engineering and Manufacturing in implementing customer requirements, quality standards, process requirements and measurable.
• Review, develop, document and establish QC/QA procedures

Required Skills And Abilities

• 2 years of experience in a Quality Assurance or engineering role
• Demonstrated ability to create and teach manufacturing processes, theories, and procedures
• Understand PFMEA, Statistical probability, and root cause analysis
• Demonstrated problem solving experience in an engineering role
• Knowledge of manufacturing methods and procedures
• Excellent computer skills working knowledge of Word, Excel, and PowerPoint

Education/Training/Certifications

• Bachelors of Science in Engineering or related field