Customer Quality Engineer

VulcanForms Inc.; Ayer (MA); Presencial; USD 75.000 - 104.000; Jornada completa

Descripción de la vacante

VulcanForms Inc. in Massachusetts seeks a dedicated and proactive Customer Quality Engineer to join our team. You will manage and drive the resolution of customer complaints while interfacing directly with customers to implement their requirements onto the plant floor.

You will work with cross-functional teams to identify root causes and implement effective solutions. The role requires 3-5+ years in a medical device or aerospace environment and experience performing RCCA.

Formación

• Bachelor's degree or 3-5+ years in a medical device or aerospace environment
• 3+ years in a quality role
• 2+ years in a customer complaint analysis or investigative role
• 1+ years gathering data and performing RCCA

Responsabilidades

• Manage customer complaints from intake through closure, ensuring timely resolution and effective communication with stakeholders.
• Interface directly with customers to understand and implement their quality requirements on the plant floor.
• Help develop and maintain processes for tracking and analyzing customer feedback and quality issues.
• Conduct RCCA investigations and complete SCARs as required by customers.
• Collaborate with engineering, manufacturing, and customer service teams to identify and resolve quality concerns.
• Develop and maintain quality documentation, including reports and process maps.
• Drive continuous improvement initiatives based on customer feedback and quality metrics.
• Support training on quality standards and processes for team members.

Conocimientos

Quality management

RCCA

Customer communication

Data analysis

Educación

Bachelor's degree / 3-5+ yrs exp

Herramientas

AS9100 / ISO13485

Descripción del empleo

About Us
Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

About Us
Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.
Job Purpose

• We are seeking a dedicated and proactive Customer Quality Engineer to join our team. In this role, you will manage and drive the resolution of customer complaints while interfacing directly with customers to implement their requirements onto the plant floor. You will work closely with cross-functional teams to identify root causes and implement effective solutions.
  

Key Responsibilities

• Manage customer complaints from intake through closure, ensuring timely resolution and effective communication with stakeholders.
• Interface directly with customers to understand and implement their quality requirements on the plant floor.
• Help develop and maintain processes for tracking and analyzing customer feedback and quality issues.
• Conduct Root Cause and Corrective Action (RCCA) investigations and complete Supplier Corrective Action Requests (SCARs) as required by customers.
• Collaborate with engineering, manufacturing, and customer service teams to identify and resolve quality concerns.
• Develop and maintain quality documentation, including reports and process maps.
• Drive continuous improvement initiatives based on customer feedback and quality metrics.
• Support training on quality standards and processes for team members.
  

Qualifications

• Bachelor’s Degree or 3-5+ years equivalent experience in a medical device or aerospace environment
• 3+ years of experience in a quality job role
• 2+ years of experience in a customer complaint analysis or investigative role
• 1+ years of experience gathering data and performing a Root Cause Corrective Action
• Experience in an aerospace, medical device, or manufacturing environment
  

Preferred Qualifications

• Experience in Quality Management Systems (QMS) within a Supplier Quality organization
• Experience interfacing and presenting to senior and executive leadership
• Experience reading and interpreting engineering drawings and specifications
• Experience working closely with other engineering disciplines in an integrated team environment
• Experience with regulatory requirements
• Experience reviewing contracts, managing suppliers, and/or experience working with inventory
• Preferred auditing accreditation to ASD9100 or ISO13485.
  

VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match.
The annual base salary range for this position is $75,412-$103,692.