Customer Project Manager II

Ericsson GmbH; Bellevue (WA); On-site; USD 129,000 - 169,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ericsson Inc. in the Seattle/Bellevue, WA area is seeking an experienced Customer Project Manager to oversee end-to-end Radio Network projects from design through final acceptance.

You will guide cross-functional teams, manage risks, and build strong customer relationships to deliver high-quality results. The role requires 5+ years of project management experience, a technical background, and the ability to engage stakeholders at all levels.

Qualifications

• 5+ years of experience as a Customer Project Manager in end-to-end radio network deployment.
• Bachelor's degree in Engineering, Business, or a related field.
• Proven ability to lead teams and deliver results.
• Strong communication with stakeholders at working and executive levels.
• Knowledge of project financials and cross-functional coordination.

Responsibilities

• Manage complex Radio Network projects from design through acceptance, ensuring timely and high-quality delivery.
• Collaborate with local and global teams — internal and external — to meet project timelines, improve profitability, and drive continuous improvement through strong governance and project controls.
• Identify, assess, and mitigate risks, and work proactively to resolve issues as they arise.
• Lead change management efforts to support smooth project transitions.
• Build and maintain strong relationships with internal stakeholders and external customers.
• Capture and share best practices to help standardize and improve delivery processes across the organization.
• Foster a collaborative, inclusive team environment and support the professional development of team members.

Skills

End-to-end project management

Team leadership

Stakeholder communication

Project finance

Site swap

Site modernization

Network rollout

Education

Bachelor's degree in Engineering, Business, or related field

Job description

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity

We are looking for an experienced Customer Project Manager to join our team in the Seattle/Bellevue, WA area. In this role, you will oversee end-to-end Radio Network projects for customers in the Information and Communications Technology (ICT) industry, guiding work from initial design through final acceptance. This is an opportunity to lead meaningful, complex work while building strong customer relationships and contributing to a collaborative team culture.

What you will do

• Manage complex Radio Network projects from design through acceptance, ensuring timely and high-quality delivery
• Collaborate with local and global teams — internal and external — to meet project timelines, improve profitability, and drive continuous improvement through strong governance and project controls
• Identify, assess, and mitigate risks, and work proactively to resolve issues as they arise
• Lead change management efforts to support smooth project transitions
• Build and maintain strong relationships with internal stakeholders and external customers
• Capture and share best practices to help standardize and improve delivery processes across the organization
• Foster a collaborative, inclusive team environment and support the professional development of team members

The skills you bring

• 5+ years of experience as a Customer Project Manager with demonstrated success in end-to-end network deployment project management (design through acceptance); experience with Tier 1 customers is a plus
• Bachelor's degree in Engineering, Business, or a related field
• Demonstrated ability to lead teams by setting clear goals, developing talent, and delivering results
• Strong communication skills, with experience engaging stakeholders at both working and executive levels
• Solid understanding of project financials, team coordination, customer relationship management, and cross-functional collaboration
• Experience with Site Swap and Site Modernization projects
• Familiarity with Ericsson Network Rollout processes, tools, and deployment methodologies is an advantage

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Bellevue (Country/ City)

Job details: Customer Project Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

• Washington: $128,500-168,525 USD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.