Customer Project Manager

MedStar Health; Zionsville (IN); Remote; USD 101,000 - 188,000; Full time

Job summary

MedStar Health is seeking an experienced Field Project Manager to lead external customer implementations for Roche Diagnostics. This remote position involves designing project strategies, collaborating with stakeholders, and managing high-complexity projects requiring travel across the US. Ideal candidates will possess a Bachelor's Degree, PMP certification, and extensive project management experience.

Qualifications

• 5+ years of progressive industry/diagnostics product experience.
• PMP certification is preferred.
• Experience with Laboratory Information System and IT Middleware.

Responsibilities

• Design and lead execution of project strategies for customer implementations.
• Collaborate with stakeholders to outline work plans and assign duties.
• Coach and mentor junior project managers.

Skills

Communication

Leadership

Negotiation

Conflict Management

Education

Bachelor's Degree in related discipline

Tools

Laboratory Information System

Cloud-based project management software

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

Roche Diagnostics is seeking an experienced Field Project Manager to lead our external customer implementations by developing, creating, documenting, and facilitating highly professional project plans to implement Roche products and services within our customer facilities. This position is responsible for projects with high complexity, with medium to high risk, and of long duration. The Field Project Manager is a trusted consultant, liaison, and advisor regarding all facets of the implementation project plan. While this field-based position is a remote position, it will require approximately 20-30% overnight travel throughout the US.

Key Roles & Responsibilities

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures

• Identify, acquire, form, lead and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team

• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities

• Champion the program/project through business processes

• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders.

• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers that will provide long term direction for Roche Diagnostics Centralized Diagnostics/Tissue Diagnostics organizational strategies

• Coach and mentor peers and junior level project managers

Minimum Qualifications

• Bachelor's Degree in related discipline or equivalent education and work experience
  5+ years of progressive industry/diagnostics product experience

Preferred Qualifications

Location

• Reside within 50 miles of a major US metropolitan airport

• Able and willing to travel approximately 20-30% across the US

Knowledge & Experience

• PMP certification

• Extensive knowledge of internal systems and business procedures

• Knowledge of key competitors

• Knowledge of customer needs and features/benefits to meet those needs

• Experience with Laboratory Information System and IT Middleware Implementation Projects

• Experience in cloud-based project management and other cloud-based software

Transferable Skills

• Strong communication, influence, leadership, conflict management, and negotiation skills

The expected salary range for this position based on the primary location of Indianapolis is 101,200/yr to 188,000/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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