Customer Project Manager

Hewlett Packard Enterprise; Albuquerque (NM); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Master-level professional for the Engagement Program Management Office. The role leads customer engagement, plans and controls scope, time, budget and quality, and manages cross-functional vendor efforts to sell and implement complex solutions.

The position emphasizes portfolio governance, mentoring, and consistent delivery of strategic programs, often across global teams. A PM background and security clearance readiness are required.

Qualifications

• Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management.
• Recognized as a leader in the PM Professions community.
• PMP Certified.
• Fluency in Dutch and English is required; French would be considered an asset.
• Experience managing cloud configuration projects is preferred.

Responsibilities

• Manages customer project delivery.
• Very large/complex deals.
• High/ very high risk.
• High/very high complex legal and commercial issues.
• Manages project financials including P&L.
• Provides reliable financial forecasts to the management.
• Manages business development Identifies and develops new opportunities.
• Manages client relationships.
• Manages complex multi-function and/ or global delivery relationships with senior and executive client management.
• Communicates the direct value our capabilities will provide to our business partners and customers.
• Manages project team.
• Effectively manages both internal and external resources as part of a larger project team.
• Mentors and encourages skill development of project team members
• Provides detailed performance review input and development recommendations for key contributors.
• Acts as a mentor and role model, fostering growth and supporting the professional development of others.

Skills

Project management

Vendor management

Communication skills

PMP Certified

Education

First level university degree

Advanced degree preferred

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

About the role level

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition For Mgr, Progr Mgmt Office

Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Responsibilities

• Manages customer project delivery.
• Very large/complex deals.
• High/ very high risk.
• High/very high complex legal and commercial issues.
• Manages project financials including P&L.
• Provides reliable financial forecasts to the management.
• Manages business development Identifies and develops new opportunities.
• Manages client relationships.
• Manages complex multi-function and/ or global delivery relationships with senior and executive client management.
• Communicates the direct value our capabilities will provide to our business partners and customers.
• Manages project team.
• Effectively manages both internal and external resources as part of a larger project team.
• Mentors and encourages skill development of project team members
• Provides detailed performance review input and development recommendations for key contributors.
• Acts as a mentor and role model, fostering growth and supporting the professional development of others.

Education And Experience Required

• First level university degree.
• Advanced degree preferred.
• 10 years experience in project management or in like roles/businesses.

Knowledge And Skills

• Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management.
• Recognized as a leader in the PM Professions community.
• PMP Certified.
• Fluency in Dutch and English is required; French would be considered an asset.
• Experience managing cloud configuration projects is preferred.
• Strong verbal and written communication skills.
• Demonstrated ownership, accountability, and strong follow-through skills.
• Experience working for a supplier/vendor organization is preferred.
• Candidates must be willing and eligible to undergo appropriate local security clearance successfully.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services

Job Level

Master

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.