Customer Project Coordinator, Gas Facilities Replacement Program

Avista Corporation; Spokane, Northern (WA, KY); On-site; USD 68,000 - 100,000; Full time

Job summary

Avista Corporation in Spokane, WA is seeking a Customer Project Coordinator for the Gas Facilities Replacement Program to design, plan, and coordinate the installation and replacement of Aldyl A pipe across service territories with contract crews.

You will supervise field crews, coordinate with public agencies and private facilities, and manage construction drawings, requirements, and budgets for timely project delivery.

Qualifications

• High School Diploma, GED, or Journeyman Card.
• College Level Degree or Journeyman Card preferred.
• Valid Driver's license and must be able to travel to job sites throughout Avista service territory.
• 6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service.
• Must have strong customer service skills.
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.
• Qualified applicants will have basic computer skills and ability to learn computer applications for construction design, and ability to interpret and explain complex business processes and concepts.
• Strong working knowledge of key operation business process and core applications.
• Experience in construction field with basic knowledge of Avista's natural gas preferred.

Responsibilities

• Design, plan, and coordinate the installation and replacement of Aldyl A pipe throughout Avista's service territories as performed by contract crews.
• Pre-design right-of-way field planning with all underground utility stakeholders including public road departments, and privately owned facilities.
• Design and prepare construction drawings, determine construction requirements and budget developments, and coordinate the work to assure considerations for all parties concerned.
• Provide direct supervision of contract crews and other operations personnel necessary to ensure successful project delivery.
• Monitor progress and ensure contractor invoicing is reflective of actual work performed.

Skills

Customer service

Communication

Teamwork

Negotiation

Problem solving

Construction management

GIS

GIS knowledge

Learning software applications

Education

High School Diploma or GED

College level degree or Journeyman Card

Tools

Computer applications

Job description

Customer Project Coordinator, Gas Facilities Replacement Program

Full-Time

Locations

Jimmie Dean Ctr WA
2406 N Dollar Road
Spokane, WA 99212, USA

This position is for the Gas Facilities Replacement Program (GFRP) and based at the Jimmie Dean Service Center in Spokane, WA.

To design, plan, and coordinate the installation and replacement of Aldyl A pipe throughout Avista's service territories as performed by contract crews while promoting a high level of customer satisfaction throughout large scale replacement projects. To pre-design right-of-way field planning with all underground utility stakeholders including public road departments, and privately owned facilities. To design and prepare construction drawings, determine construction requirements and budget developments, and to coordinate the work to assure considerations for all parties concerned. To provide direct supervision of contract crews and other operations personnel necessary to ensure successful project delivery. Monitor progress and ensure contractor invoicing is reflective of actual work performed.

This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of natural gas infrastructure. This is completed through complex natural gas design and coordination of replacement projects in order to meet or exceed our customers' expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements

Customer Project Coordinator I

• High School Diploma, GED, or Journeyman Card.
• College Level Degree or Journeyman Card preferred.
• Valid Driver's license and must be able to travel to job sites throughout Avista service territory.
• 6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service. gas facilities with an emphasis in customer service is preferred.
• Must have strong customer service skills.
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.
• Qualified applicants will have basic computer skills and ability to learn computer applications for construction design, and ability to interpret and explain complex business processes and concepts.
• Strong working knowledge of key operation business process and core applications.
• Experience in construction field with basic knowledge of Avista's natural gas preferred.

Closes: August 24, 2026

Customer Project Coordinator II includes the requirements for I plus:

• 3+ years work experience directly related to planning and designing of natural gas facilities with an emphasis in customer service.
• Experience in construction field with knowledge of Avista's electric preferred and natural gas infrastructure required.
• Other combinations of education/experience may be considered.

Hiring Range: $68,027 to $87,754

Hiring Range: $77,595 to $100,486

This position requires an in-person presence to support team and on-site responsibilities.

Total Rewards

At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That's why we prioritize the physical, mental, and financial well-being of our team members and their families.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/ .

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is [Insert Full Range $min to $maximum]. Questions regarding compliance with this requirement can be directed to [e-mail] .

Pre-employment screening requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista's Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at [e-mail] if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.