Project Coordinator

Salem Staffing; Northbrook (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401K

Job summary

Salem Staffing is seeking a Customer Coordinator to manage service calls from initiation through closure within SharePoint and NetSuite. This role emphasizes organization, clear communication, and meticulous recordkeeping in a fast-paced environment.

You will open calls, dispatch qualified technicians, monitor updates, and ensure SLA compliance while maintaining detailed documentation and coordinating with clients and internal teams.

Qualifications

• Highly organized and detail oriented with strong communication
• Able to manage multiple service requests in a fast-paced environment
• Comfortable coordinating with clients, technicians and internal teams
• Proficient using SharePoint and NetSuite portals to track and close service calls

Responsibilities

• Open and create service calls in the system
• Dispatch and coordinate third-party technicians
• Monitor technician updates and ensure timely communication
• Update work order status, notes, and required details in the portal and NetSuite
• Follow up on pending service calls to ensure SLA compliance
• Close completed service calls accurately after all updates and documentation
• Escalate delayed, at-risk, or unresolved service issues to leadership
• Maintain accurate records and documentation for all assigned service activity

Skills

Organization

Attention to detail

Communication

Multitasking

Tools

SharePoint

NetSuite

Job description

Job Description

Job Description

Our large corporation specializes in cost-effective POS installations and project management.

The Customer Coordinator is responsible for coordinating and managing service calls from initiation through closure within the company portal SharePoint and NetSuite.

This role will support day-to-day service operations by:

• Opening and creating service calls in the system
• Dispatching and coordinating third-party technicians
• Monitoring technician updates and ensuring timely communication
• Updating work order status, notes, and required details in the portal and NetSuite
• Following up on pending service calls to ensure SLA compliance
• Closing completed service calls accurately after all updates, technician notes, and required documentation are received
• Escalating delayed, at‑risk, or unresolved service issues to leadership when needed
• Communicating with clients, technicians, and internal teams to ensure smooth service execution
• Maintaining accurate records and documentation for all assigned service activity

The ideal candidate should be highly organized, detail-oriented, comfortable working in a fast-paced environment, and able to manage multiple service requests while ensuring strong communication and follow through.

Must be able to wear many hats to get the job done! Salary is $24-$26/hr. Hours are 8:00 am to 5:00 pm Monday through Friday.

• full benefit package including 401K.

We provide equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.