Customer Program Manager - Rack Scale CPU Solutions

AMD; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

AMD is seeking a Customer Program Manager to lead strategic CPU engagements and rack-scale platform initiatives for hyperscale, AI, cloud, and enterprise customers. You will coordinate across CPU, GPU, networking, platform, firmware, validation, and customer enablement teams.

You will manage end-to-end programs with OEMs, ODMs, silicon vendors, and field engineers, guiding schedules, risks, and executive status.

Qualifications

• Experience managing complex server, AI, cloud, or rack-scale infrastructure programs.
• Technical understanding of CPU, GPU, networking, and data center ecosystems.
• Proven ability to lead large cross-functional programs across organizations.
• Exposure to hyperscale customers, OEMs, ODMs, or strategic enterprise accounts.
• Strong executive communication, customer engagement, and escalation management skills.
• Thrives in dynamic environments with competing priorities and aggressive timelines.
• Demonstrated leadership and influence without direct authority.

Responsibilities

• Lead end-to-end customer engagement and execution for rack-scale CPU platform initiatives across strategic accounts.
• Drive cross-functional alignment across CPU, GPU, networking, platform engineering, firmware, validation, quality, and operations.
• Coordinate complex technical programs with multi‑business‑unit dependencies and ecosystem integration.
• Partner with OEMs, ODMs, silicon vendors, and direct customer engineering teams to ensure program success.
• Manage program schedules, milestones, risks, dependencies, escalation, and execution readiness.
• Lead customer-facing reviews, technical discussions, issue management, and executive status communications.
• Drive rapid resolution of technical, operational, and integration challenges across distributed teams.
• Support platform bring-up, validation readiness, deployment planning, and post-launch customer engagement.

Skills

Cross-functional leadership

Executive communication

Program management

Hyperscale customer engagement

Technical program management

Leadership without authority

Agile / fast-paced

Education

Bachelor's in Electrical/Computer Engineering or CS

Advanced degree preferred

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE POSITION

AMD is seeking a highly driven and technically strong Customer Program Manager (CPM) to lead strategic CPU engagements supporting next‑generation rack scale platform solutions across hyperscale, AI, cloud, and enterprise customers.

THE ROLE

This role requires a leader who can operate effectively across business units and engineering organizations while driving alignment between CPU, GPU, networking, platform, firmware, validation, and customer enablement teams. The ideal candidate brings a strong combination of technical program management, customer engagement experience, and the ability to lead complex cross‑functional initiatives in fast‑paced environments.

The CPM will serve as a key customer‑facing program leader responsible for coordinating execution across internal AMD teams, ecosystem partners, ODM/OEM vendors, and direct customer engineering organizations to ensure successful platform development, integration, validation, and deployment readiness.

KEY RESPONSIBILITIES

• Lead end‑to‑end customer engagement and execution for rack scale CPU platform initiatives across strategic accounts.
• Drive cross‑functional alignment across CPU, GPU, networking, platform engineering, firmware, validation, quality, and operations teams.
• Coordinate complex technical programs involving multi‑business‑unit dependencies and ecosystem integration.
• Partner closely with OEMs, ODMs, silicon vendors, infrastructure partners, and direct customer engineering teams to ensure program success.
• Manage program schedules, milestones, risks, dependencies, escalation management, and execution readiness.
• Lead customer‑facing reviews, technical discussions, issue management, and executive status communications.
• Drive alignment and rapid resolution of technical, operational, and integration challenges across globally distributed teams.
• Support platform bring‑up, validation readiness, deployment planning, and post‑launch customer engagement activities.
• Foster strong working relationships across engineering, architecture, product management, customer engineering, and executive leadership teams.

REQUIRED SKILLS

• Strong experience managing complex server, AI, cloud, or rack scale infrastructure programs.
• Technical understanding of CPU, GPU, networking, server platform architecture, and data center ecosystems.
• Proven ability to lead large cross‑functional programs across multiple organizations and business units.
• Experience working directly with hyperscale customers, OEMs, ODMs, or strategic enterprise accounts.
• Strong executive communication, customer engagement, and escalation management skills.
• Ability to thrive in highly dynamic environments with competing priorities and aggressive execution timelines.
• Demonstrated leadership, ownership mindset, and ability to influence without direct authority.

EDUCATION

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related field required
• Advanced degree preferred

Location:

Austin, TX

Santa Clara, CA

This role is not eligible for visa sponsorship.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.