Customer Program Office Lead

Jobtailor

California (MO)

On-site

USD 140,000 - 210,000

Full time

7 days ago

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Job summary

DCE is seeking an experienced leader to establish and head the Customer Program Management Office for strategic Data Center and Energy growth accounts. You will own governance and execution across multiple products and functions, aligning customer expectations with internal plans and delivering executive-ready updates.

You will build the CPMO operating model, drive cross-functional prioritization, and influence senior leaders across engineering, product management, and sales.

Qualifications

Bachelor's degree in Engineering, Business, Computer Science, or related field
10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles
Proven success managing large, complex cross-functional programs
Experience working with strategic enterprise or hyperscale customers
Strong executive communication and stakeholder management skills
Demonstrated ability to lead through influence across global organizations
Semiconductor industry experience preferred
Datacenter, cloud infrastructure, power management, AI infrastructure, or enterprise systems experience preferred
Experience supporting customers such as AMD, Google, AWS, NVIDIA, Meta, or equivalent strategic accounts preferred
Knowledge of product development lifecycles, NPI processes, and customer program governance preferred
Applicants except US Citizens, US Permanent Residents, and protected individuals may have to undergo export licensing review for access to technical data
Required travel: 10% of the time
1st Shift/Days

Responsibilities

Establish and lead DCE's Customer Program Management Office for strategic Data Center and Energy growth accounts
Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions
Drive alignment between customer expectations and internal execution plans
Establish the CPMO operating model, processes, tools, metrics, and best practices
Develop scalable mechanisms for managing increasing customer program complexity
Partner with Sales and Segment Marketing on coordinated customer engagement and communication
Lead executive-level customer review operational program updates
Manage customer commitments, milestones, and escalation paths
Drive integrated planning across customer programs and projects
Establish governance frameworks, operating reviews, dashboards, and KPI reporting
Identify, manage, and resolve critical program risks and escalations
Drive cross-functional prioritization, accountability, and execution discipline
Influence senior leaders across engineering, product management, operations, and sales
Provide executive leadership with regular program health assessments
Deliver updates on milestones, risks, customer satisfaction, resource constraints, and business impact
Create unified views of execution and develop executive-ready materials for strategic reviews and customer governance meetings

Skills

Program Management

Cross-Functional Leadership

Executive Communication

Stakeholder Management

Governance Frameworks

Data Center Management

Cloud Infrastructure

Power Management

AI Infrastructure

Influencing Skills

Communication Skills

Problem-Solving Skills

Collaboration Skills

Education

Bachelor's degree

Tools

KPI Reporting Tools

Dashboards

Project Management Software

Job description

Establish and lead DCE's Customer Program Management Office for strategic Data Center and Energy growth accounts
Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions
Drive alignment between customer expectations and internal execution plans
Establish the CPMO operating model, processes, tools, metrics, and best practices
Develop scalable mechanisms for managing increasing customer program complexity
Partner with Sales and Segment Marketing on coordinated customer engagement and communication
Lead executive-level customer review operational program updates
Manage customer commitments, milestones, and escalation paths
Drive integrated planning across customer programs and projects
Establish governance frameworks, operating reviews, dashboards, and KPI reporting
Identify, manage, and resolve critical program risks and escalations
Drive cross-functional prioritization, accountability, and execution discipline
Influence senior leaders across engineering, product management, operations, and sales
Provide executive leadership with regular program health assessments
Deliver updates on milestones, risks, customer satisfaction, resource constraints, and business impact
Create unified views of execution and develop executive-ready materials for strategic reviews and customer governance meetings

Requirements

Bachelor's degree in Engineering, Business, Computer Science, or related field
10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles
Proven success managing large, complex cross-functional programs
Experience working with strategic enterprise or hyperscale customers
Strong executive communication and stakeholder management skills
Demonstrated ability to lead through influence across global organizations
Semiconductor industry experience preferred
Datacenter, cloud infrastructure, power management, AI infrastructure, or enterprise systems experience preferred
Experience supporting customers such as AMD, Google, AWS, NVIDIA, Meta, or equivalent strategic accounts preferred
Knowledge of product development lifecycles, NPI processes, and customer program governance preferred
Applicants except US Citizens, US Permanent Residents, and protected individuals may have to undergo export licensing review for access to technical data
Required travel: 10% of the time
1st Shift/Days

Core Competencies

Demonstrates expertise in program management and customer engagement, with a focus on leading complex, cross-functional initiatives and aligning customer expectations with internal execution. Proficient in establishing governance frameworks, metrics, and best practices to drive program success.

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