Customer Product Manager

Tactical Edge; Washington (District of Columbia); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Tactical Edge is seeking a Customer Product Manager to own customer-facing product outcomes and translate enterprise needs into scalable AI solutions. The role involves working with customers, delivery teams, engineers, and AI specialists to define requirements, prioritize work, and ensure business value in production environments.

You will act as the main product interface between customers and internal teams, balancing short-term delivery with long-term product evolution, and validating

Qualifications

• Experience in product management within enterprise or B2B environments.
• Strong customer-facing skills and comfort working directly with stakeholders.
• Ability to operate in ambiguous problem spaces and make clear decisions.
• Technical fluency sufficient to collaborate with AI, data, and engineering teams.
• Pragmatic mindset focused on outcomes, not features.

Responsibilities

• Act as the primary product interface between customers and internal teams.
• Translate customer goals, constraints, and workflows into clear product requirements.
• Define and prioritize features based on real-world impact and feasibility.
• Balance short-term delivery needs with long-term product evolution.
• Collaborate closely with AI, engineering, and delivery teams throughout execution.
• Validate solutions through PoCs, pilots, and production rollouts.
• Measure success through adoption, usage, and business outcomes.
• Communicate decisions and trade-offs clearly to stakeholders.

Skills

Product management

Customer-facing

Stakeholder management

Technical fluency

Communication

Job description

Own customer-facing product outcomes by translating real enterprise needs into scalable AI solutions.

Remote / Hybrid AI & Solutions Engineering Full-time

Role Overview

The Customer Product Manager is responsible for ensuring Tactical Edge's products and AI solutions solve real customer problems. The role works closely with customers, delivery teams, engineers, and AI specialists to define requirements, prioritize work, and ensure solutions deliver measurable business value in production environments.

What You'll Do

• Act as the primary product interface between customers and internal teams
• Translate customer goals, constraints, and workflows into clear product requirements
• Define and prioritize features based on real-world impact and feasibility
• Balance short-term delivery needs with long-term product evolution
• Collaborate closely with AI, engineering, and delivery teams throughout execution
• Validate solutions through PoCs, pilots, and production rollouts
• Measure success through adoption, usage, and business outcomes
• Communicate decisions and trade-offs clearly to stakeholders

What We’re Looking For

• Experience in product management within enterprise or B2B environments
• Strong customer-facing skills and comfort working directly with stakeholders
• Ability to operate in ambiguous problem spaces and make clear decisions
• Technical fluency sufficient to collaborate with AI, data, and engineering teams
• Pragmatic mindset focused on outcomes, not features
• Excellent communication and prioritization skills
• Bonus: Experience with AI, data platforms, or cloud-based products

How We Work

Outcome-driven

Business value over feature count

Agentic by design

Systems that reason and act safely

Enterprise-first

Security, governance, scale

Small teams, high ownership

Direct impact on outcomes

What You’ll Get

• Ownership over customer-facing product outcomes
• Exposure to enterprise-scale AI challenges
• Close collaboration across product, engineering, AI, and delivery
• Flexible work setup where applicable

Hiring Process

1. Intro call
   Context + fit
2. Product scenario discussion
   Real customer use case
3. Cross-functional interview
   Engineering/delivery
4. Final conversation
   Alignment + offer

We value clear thinking, customer empathy, and real-world impact over buzzwords.