Customer Portfolio Manager (CPM) - CS

GE Vernova; Boston (MA); Remote; USD 120,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid holidays

Tuition assistance

Job summary

GE Vernova is seeking a Customer Portfolio Manager to oversee profitability and customer satisfaction for assigned contracts across multiple locations, with remote work flexibility. The role emphasizes accountability for service obligations, program management, and collaboration across customer service, parts, field service, and engineering teams.

Ideal candidates bring 5+ years in Technical Field with Heavy Duty Gas Turbine/Steam Power and a strong background in communicating, leading programs,

Qualifications

• Bachelor’s Degree from an accredited University (OR an Associate's degree with 7 years in power generation).
• Minimum of 5 years of Technical Field experience with Heavy Duty Gas Turbine and/or Steam Power.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to document, plan, market, and execute programs.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across the region.
• Establish and maintain contact to provide ongoing technical and business support to assigned customers.
• Influence strategy for the area of responsibility, including resource control and policy formulation.
• Interpret business challenges and recommend best practices to improve products, processes or services.
• Use high level judgment to make decisions and provide recommendations across functions.
• May lead functional teams or projects with minimal resources and guide others.

Skills

Communication skills

Interpersonal skills

Leadership skills

Problem analysis

Program leadership

Documentation & planning

Education

Bachelor’s Degree

Associate's degree + 7 years in power generation

Job description

Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What Impact You’ll Make

As the Customer Portfolio Manager located in a mutually agreeable location, you will have a dynamic customer base with multiple locations for which you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, fulfil service agreement obligations, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives. There is moderate autonomy within the role.

What you’ll do

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

What You’ll Bring

• Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or 7 years of experience in a power generation industry)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

What Will Make You Stand Out

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided

No

• This is a remote position

Application Deadline

October 17, 2026

Pay Range

For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus Eligibility

discretionary annual bonus.

Job Posting Duration

This posting is expected to remain open for at least seven days after it was posted on September 29, 2026.

Benefits

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

Legal

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.