Customer Portal Analytics & IT Delivery Analyst

Quenchwater; King of Prussia (PA); On-site; USD 80,000 - 120,000; Full time

Job summary

Culligan Quench is seeking a Business Analyst for Field Services & Care to translate business priorities into clear IT requirements, own the customer portal roadmap, and drive self-service adoption, operational efficiency, and customer experience. The role partners across Field Services, Care, IT, vendors, Marketing, and Product to prioritize opportunities and ensure successful project delivery.

You will collaborate with CI/L&D to ensure business readiness and measurable outcomes, while guiding

Qualifications

• 3–5+ years of business analysis or related experience supporting field service, care/support, or customer-facing operations.
• Experience translating business needs into clear, actionable IT requirements and user stories.
• Experience managing or partnering with external vendors/development partners.

Responsibilities

• Partner with Field Services and Care stakeholders to identify IT support needs and translate them into clear, actionable requirements and user stories.
• Support the IT development lifecycle by facilitating design validation, participating in build reviews and demos, and leading business user acceptance testing (UAT).
• Build reporting/dashboards — including BI visualizations — to track requirement throughput, portal performance, and vendor delivery; develop BA playbooks.

Skills

Business Analysis

Vendor Management

IT Requirements

Backlog Management

Cross-functional Collaboration

Agile/Scrum

Tools

Salesforce

Power BI

Job description

Culligan Quench is seeking a Business Analyst for Field Services & Care to translate business priorities into clear IT requirements, own the customer portal roadmap, and drive self-service adoption, operational efficiency, and customer experience. The role partners across Field Services, Care, IT, vendors, Marketing, and Product to prioritize opportunities and ensure successful project delivery.

You will collaborate with CI/L&D to ensure business readiness and measurable outcomes, while guiding